Customer Success Lead, Strategic Accounts Midwest Region

Notable is the leading healthcare AI platform for transforming workforce productivity. Health systems hospitals and payers use Notable to improve healthcare quality close gaps in patient care drive member enrollment and patient acquisition retention and reimbursement scaling growth without hiring more staff.

We are on a mission to improve the lives of patients staff and clinicians - to improve healthcare for humanity. This isnt just a lofty goal - its something were achieving every single day. When you join Notable you become part of a force actively transforming healthcare. Our aim to impact 100 million patients isnt just a number; its a commitment to creating meaningful change on a massive scale.

Therefore our culture is purposeful in pursuit of this mission. We believe our culture gives each person the opportunity to do the best work of their lives work with the best teammates and have fun achieving great things together.

Role Summary:

As a Customer Success Lead for strategic accounts at Notable Health you will be the orchestrator of customer success for our most valuable and complex healthcare clients. You will immerse yourself in their world understanding their unique needs challenges and ambitions and then leverage Notables full platform capabilities to drive transformative outcomes. This is a highly visible role that requires a blend of technical expertise relationship-building commercial acumen and a passion for driving innovation in healthcare.

What Youll Do:

• Executive Relationship Management:

  • Establish yourself as a trusted advisor to C-suite executives building relationships based on strategic insight and understanding their business goals.

  • Influence executive decision-making by navigating the healthcare landscape identifying opportunities and positioning Notable as a strategic partner.

  • Act as a senior representative for Notable advocating for the customer at the executive level and ensuring their needs are met.

• Strategic Roadmap & Internal Collaboration:

  • Develop and execute multi-quarter success roadmaps aligning Notables solutions with the customers evolving needs and strategic priorities.

  • Facilitate seamless communication and collaboration between the customer and internal teams to ensure successful delivery and maximize customer satisfaction.

  • Act as the customers voice within Notable providing feedback to drive product development and enhance the overall customer experience.

• Commercial Success & Growth:

  • Partner with the Partnership Manager to ensure successful renewals identify upsell/cross-sell opportunities and drive revenue growth.

  • Proactively generate new leads and pipeline for Notables solutions within the customers organization sharing success stories across multiple organizations.

  • Ensure Notables solutions deliver tangible ROI and contribute to the customers long-term growth and success.

• Stakeholder Engagement & Communication:

  • Build trust and rapport with diverse stakeholders from frontline staff to executives across the customer organization.

  • Proactively manage escalations coordinating cross-functional teams to address customer issues and concerns swiftly.

  • Maintain a significant on-site presence (50% travel) to solidify relationships and gain a deep understanding of the customers operational environment.

What Were Looking For:

• 7 years of experience in customer success implementation or consulting in healthcare.

• Proven track record of building relationships with and influencing C-suite executives.

• Strong technical understanding of healthcare IT systems workflow automation and/or data analytics.

• Exceptional communication and interpersonal skills including the ability to clearly articulate complex technical concepts to non-technical audiences.

• Deep understanding of the healthcare industry its challenges and the role of technology in driving innovation.

• Strategic thinker with a proven ability to lead cross-functional teams and drive collaboration.

• Bachelors degree or equivalent experience.

• Willingness to travel up to 50% of the time.

We value in-person collaboration and connection. For Bay Areabased employees this role requires being in our San Mateo office at least three days a week. For remote employees occasional travel to headquarters is expected for company-wide events and onsite gatherings.

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