Role Summary:
Were seeking a highly talented Onboarding Specialist within the GTM organisation based in ourGurugramoffice.The ideal candidate is anenergeticmotivatedself-starter who canlearnquickly inafast-paced environment. You will support our customers onboarding journey and growth. You will be responsible foridentifyingkeyrevenueopportunitiesandprovidingoptimalcustomerexperience.You will alsoplay an activeroleindevelopingvarious customersegmentsby identifyingemergingbusinesses and value propositions that address client needs.
Location: Gurugram India
What youll do:
SupportnewSMBcustomersontheirPayoneeronboardingjourney:
- Using CRM tools such as Salesforce Salesloft Marketo to drive KYC approvals for our new customers providing phone/email/WhatsAppsupport for customer KYC approval.
- Scalableemailcommunicationwithnewaccountswhilecollaboratingwithoperationsteams
- Troubleshootingoperationalandpaymentissuesfornewcustomerswiththeirfirsttransaction.
ProvidingleadqualificationsupporttoInsideSalesteamsacrossdifferentverticalstodrivenew business growth
Workingcloselywithoure-commercecustomersfromAmazonShopeeeBayandothersfora seamless onboarding experience
Analysecustomertrendsanduserbehaviourtoidentifyopportunitiesforscalableoutreachand execute test-and-learn projects.
Collaboratingwith cross-functionalteamssuchasMarketingPartnerships andOperationstosupportnew seller acquisition initiatives for marketplaces
Coordinateandfacilitateco-hostedeventsworkshops andseminarswithpartnersandmarketplace platforms including guest invitations follow-ups and other logistical matters.
feedbackinsightsandideasinteammeetingstocontributetowardsnewbusinessgrowth
Asakeymemberofthesalesorganisationyouwillgetachancetoworkonlivebusinesscasesandprovide business solutions to customers leveraging your market insights and business acumen.
Who you are:
Bachelorsdegreeholderorcurrentbachelorsdegreestudent
1-3yearsofexperienceengagingwithB2Bcustomersviaphonecallsemailsandotherdigitalmedia. SMB sales/service experience is a huge advantage.
Abilitytomultitaskandstayontracktodeliveragainstdeadlines
BasicknowledgeofMicrosoftOffice ExcelWordPowerPoint.
FluencyinEnglishand Hindi. Fluency in one other South Asian language is an advantage.
Goodteamplayerandhighlyself-motivated
Excellentcommunicationskills(Organisedreportingandcommunication)
Strongdesiretolearnindustrybestpracticesandcontributetotheorganisation
#L1-AS7
Required Experience:
IC
Role Summary:Were seeking a highly talented Onboarding Specialist within the GTM organisation based in ourGurugramoffice.The ideal candidate is anenergeticmotivatedself-starter who canlearnquickly inafast-paced environment. You will support our customers onboarding journey and growth. You will be re...
Role Summary:
Were seeking a highly talented Onboarding Specialist within the GTM organisation based in ourGurugramoffice.The ideal candidate is anenergeticmotivatedself-starter who canlearnquickly inafast-paced environment. You will support our customers onboarding journey and growth. You will be responsible foridentifyingkeyrevenueopportunitiesandprovidingoptimalcustomerexperience.You will alsoplay an activeroleindevelopingvarious customersegmentsby identifyingemergingbusinesses and value propositions that address client needs.
Location: Gurugram India
What youll do:
SupportnewSMBcustomersontheirPayoneeronboardingjourney:
- Using CRM tools such as Salesforce Salesloft Marketo to drive KYC approvals for our new customers providing phone/email/WhatsAppsupport for customer KYC approval.
- Scalableemailcommunicationwithnewaccountswhilecollaboratingwithoperationsteams
- Troubleshootingoperationalandpaymentissuesfornewcustomerswiththeirfirsttransaction.
ProvidingleadqualificationsupporttoInsideSalesteamsacrossdifferentverticalstodrivenew business growth
Workingcloselywithoure-commercecustomersfromAmazonShopeeeBayandothersfora seamless onboarding experience
Analysecustomertrendsanduserbehaviourtoidentifyopportunitiesforscalableoutreachand execute test-and-learn projects.
Collaboratingwith cross-functionalteamssuchasMarketingPartnerships andOperationstosupportnew seller acquisition initiatives for marketplaces
Coordinateandfacilitateco-hostedeventsworkshops andseminarswithpartnersandmarketplace platforms including guest invitations follow-ups and other logistical matters.
feedbackinsightsandideasinteammeetingstocontributetowardsnewbusinessgrowth
Asakeymemberofthesalesorganisationyouwillgetachancetoworkonlivebusinesscasesandprovide business solutions to customers leveraging your market insights and business acumen.
Who you are:
Bachelorsdegreeholderorcurrentbachelorsdegreestudent
1-3yearsofexperienceengagingwithB2Bcustomersviaphonecallsemailsandotherdigitalmedia. SMB sales/service experience is a huge advantage.
Abilitytomultitaskandstayontracktodeliveragainstdeadlines
BasicknowledgeofMicrosoftOffice ExcelWordPowerPoint.
FluencyinEnglishand Hindi. Fluency in one other South Asian language is an advantage.
Goodteamplayerandhighlyself-motivated
Excellentcommunicationskills(Organisedreportingandcommunication)
Strongdesiretolearnindustrybestpracticesandcontributetotheorganisation
#L1-AS7
Required Experience:
IC
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Posted on:
30+ days ago
Vacancies:
1 Vacancy
