Senior Software Engineer – L2 Production Support (Java Unix SQL)

Position Description:

Company Profile:
At CGI were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve. At CGI were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have global resources expertise stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at .
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position however only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Job Title: Senior Software Engineer L2 Production Support (Java / Unix / SQL)
Position: Senior Software Engineer
Experience: 4-8 Years
Category: Production Support / Application Support
Main Location: Hyderabad
Position ID: J0825-0597
Employment Type: Full Time
Shift: Monthly Rotational (247 Support)
Day Shift: 6:30 AM 3:30 PM IST
Afternoon Shift: 1:30 PM 10:30 PM IST
Night Shift: 10:00 PM 7:00 AM IST

We are looking for a dedicated and proactive Production Support Engineer with strong expertise in Core Java Spring Boot Unix and SQL. The ideal candidate will have hands-on experience in Dynatrace monitoring tools incident management and 247 production support environments

Your future duties and responsibilities:

Responsibilities:
Provide L2 Production Support for business-critical applications.
Handle incident management perform root cause analysis and resolve issues promptly.
Work on Core Java / Spring Boot-based applications for debugging and issue resolution.
Perform SQL troubleshooting and database query optimization.
Use Dynatrace and OEM / Logscale for application and performance monitoring.
Collaborate closely with L1 and development teams to ensure system stability.
Maintain documentation for incidents resolutions and recurring issues.
Work in rotational shifts to ensure 247 production coverage.

Required qualifications to be successful in this role:

Must-Have Skills:
48 years of Production Support experience (L2 level).
Strong hands-on experience in Core Java / Spring Boot.
Proficient in Unix commands and SQL.
Experience in Dynatrace monitoring tools.
Strong knowledge of Incident Management processes.
Excellent problem-solving and decision-making abilities.
Strong communication skills (both written and verbal).
Good-to-Have
Familiarity with Oracle Enterprise Manager (OEM) or Logscale.
Exposure to ITIL practices and automation in production environments.
Experience working in the banking or financial domain

CGI is an equal opportunity addition CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Skills:

• Analytical Thinking
• Java
• SQL

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.