IT Systems Support Specialist

California Creative Solutions Inc.

Job Location:

Sacramento, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Roles/Responsibilities:

Second-level Service Desk support tickets (85% remote and 15% desk-side) resolve hardware and software issues and assist customers remotely with DUO NetMotion and network resource connectivity.
Deployment of MECM GUI and Headless images and software deployments both manual and as MECM task sequence software packages.
Update both hardware and software assignments in Manifest.
Assist users in operating systems application programs utilities and hardware operations.
Image install and move IT-related equipment.

Mandatory Skills:

Strong customer service skills
Knowledge of Active Directory or other identity management system
Attention to detail
Ability to work with rapidly changing priorities
Experience with troubleshooting Windows systems
Good verbal and writing skills for customer interaction and documentation
Experience with DUO (multi-factor authentication).
Experience with NetMotion (VPN and secure remote access).
Experience with Remote desktop tools (e.g. RDP TeamViewer SCCM Remote Control).

Desirable Skills: N/A

Roles/Responsibilities: Second-level Service Desk support tickets (85% remote and 15% desk-side) resolve hardware and software issues and assist customers remotely with DUO NetMotion and network resource connectivity. Deployment of MECM GUI and Headless images and software deployments both manual ...