Platform Support Lead

Bolingbrook, IL - USA

Monthly Salary: Not Disclosed

Posted on: 30 days ago

Vacancies: 1 Vacancy

Job Summary

Job Description:
Candidates should have the experience in Platform Support Lead role with GCP Big Query Power BI Collibra Reliability and Performance of enterprise platforms

Core responsibilities: A Platform Support Lead is responsible for the following areas:

Technical guidance: Serving as the highest point of escalation for complex and high-priority customer issues involving BigQuery. This requires a deep understanding of BigQuerys architecture data processing and integration with other Google Cloud services.
Process optimization: Developing and implementing improved support processes including incident response root cause analysis and communication protocols.
Customer engagement: Maintaining strong relationships with key customers and acting as a technical liaison between the support team and product management or engineering teams.
Product feedback: Gathering customer feedback and identifying recurring technical issues to inform product development and improve the overall user experience.
Performance metrics: Defining and monitoring key support performance metrics such as resolution time and customer satisfaction to ensure high-quality service delivery.

Key skills and qualifications:

Expertise in GCP and BigQuery: In-depth hands-on experience with BigQuery including data loading SQL queries data modeling and performance optimization. Strong knowledge of other related GCP services like Dataflow Cloud Storage and Pub/Sub is also essential.
Technical troubleshooting: Strong analytical and problem-solving skills to diagnose and resolve complex technical issues often under pressure.
Communication skills: Excellent verbal and written communication skills to effectively interact with customers team members and senior management.

Job Description: Candidates should have the experience in Platform Support Lead role with GCP Big Query Power BI Collibra Reliability and Performance of enterprise platforms Core responsibilities: A Platform Support Lead is responsible for the following areas: Technical guidance: Serving a...