Special Guest Relations Manager

Position Purpose:

The Special Guest Relations Manager is responsible for planning coordinating and executing all aspects of visits from special guests and guest instructors at Charis Bible College and Andrew Wommack Ministries. Serving as the primary point of contact this role oversees logistics for guests participating in college sessions conferences and special events. The ideal candidate embodies professionalism grace and warmthensuring every guest experiences an atmosphere of excellence comfort and genuine hospitality that reflects the heart of the ministry.

Note: This position requires a highly flexible schedule including extended workdays and weekend hours during events. Current Charis Bible College students are not eligible due to schedule conflicts and confidentiality requirements. Preference will be given to candidates residing in Woodland Park.

Essential Duties:

• Lead and manage the Special Guest Relations (SGR) team ensuring excellence professionalism and consistency across all areas of service.
• Serve as the primary point of contact for all VIPs special guests and guest instructors.
• Act as liaison between guests and internal departments to ensure smooth communication and coordination.
• Communicate all logistical details clearly and professionally prior to each visit.
• Coordinate travel arrangements lodging ground transportation and parking for all guests.
• Collaborate with internal departments to facilitate AVL and product table needs before and during visits.
• Personally greet orient and escort guests upon arrival at conferences events and class sessions.
• Manage product sales on behalf of guests including inventory receipt and return.
• Ensure timely completion and distribution of all required documentation (e.g. VIP packs Speaker Agreement forms W-9s).
• Liaise with personal assistants or support staff to ensure all guest needs are met.
• Plan organize and create thoughtful personalized gifts for VIPs and special guest instructors as an expression of ministry appreciation.
• Oversee and assist with greenroom hospitality including VIP and guest meals cleanup and room resets.
• Maintain awareness of each guests schedule to ensure punctuality for all appointments sessions and events.
• Participate in departmental and planning meetings related to guest visits and event coordination.
• Manage project tracking and logistics using Monday Board or other project management systems to ensure accurate information flow.
• Ensure every guest is cared for with excellence discretion and attention to detail throughout their visit.
• Coordinate or assist with meetings meals tours and filming requests involving guests in collaboration with other departments.
• Partner closely with the Conference & Events team on all event-related logistics involving guests.
• Recruit train and supervise volunteers and interns assisting with hospitality meal service seating and product handling.
• Oversee the maintenance and scheduling of all greenrooms lodges and guest homes used for special guests and guest instructors.
• Assist with additional ministry or departmental events as needed.
• Develop monitor and manage the Special Guest Relations team budget on a monthly and annual basis.
• Perform additional duties and projects as assigned.