Client Account Support Senior Manager
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Job Location:
Visalia, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
*** Candidate must be located in California Arizona Colorado Oregon or Nevada***
Role Summary:
Oversee and develops experienced leveled professionals. Has leadership visibility with key national clients and influences client strategies to support retention and growth. Impacts the output of key discipline within a function; utilizes in-depth professional knowledge and experience to set departmental goals which align with functional strategy. Has input to strategy and recommends and implements policies that impact the greater department and leads activities of larger or multiple areas. Responsible for output of key discipline within a function and champions the execution of projects/initiatives that typically have a greater impact on department and are more visible and related to business strategies. Establishes operational objectives and work plans and delegates assignments to subordinates; frequently advises team(s) on moderately complex
matters. Involved in developing modifying and executing company policies that affect immediate operations and may also have broader effect.
Responsibilities:
- Manage a team of NAMs whose responsibilities include operational performance strategy and execution for Cigna clients with 3000 employee lives ensuring account managers are executing book of business effectively support the segment/regions growth and retention strategies
- Own the talent assessment and development of individual contributors
- Consult with sales matrix partner leadership to align on goals for segment/market and ensure team is effectively executing this work
- Collaborate with enablement and training teams in delivering timely and appropriate training for aligned team
- Manage and drive execution of a USE priorities and goals delegating responsibility to team members project support resources and operational leaders for driving change management
- Consults and engages across multiple matrix partners to align on functional work alignment to deliver on the client experience in pursuit of the markets client retention and growth
- Collaborates across USE segment operation leadership to align on USE priorities and goals
- Influence the performance across multiple functions to delivery on the client experience that supports the segment/regions retention and growth goals
- Actively participate with NA sales leadership regional growth and retention meetings to align on developing planning and carrying out account management priorities and goals
- Collaborate with client services leadership to align on client experience and appropriately align goals across account team members
- Deliver on segment/region budget goals through appropriate review and approval of expenses.
- Maintain in-depth knowledge of Cigna products/solutions/services across all product lines (Dental Behavioral Pharmacy Medical Clinical and Wellness & Incentives)
- Maintain knowledge understanding and conceptual application of underwriting principals
Qualifications:
- Minimum of 5 years of experience in healthcare industry required
- Bachelors Degree or 5 years equivalent related experience preferred
- Proficient knowledge (min 3-5 years) in healthcare / managed care business; to include many or all the following: product knowledge underwriting principals risk and financial analysis skills marketing processes sales practices account management and knowledge of administrative operations preferred
- Excellent oral and written communication skills required
- Highly skilled in presenting data and influencing others required
- Excellent organizational agility skills with a strong understanding of business processes and operations to facilitate execution of initiatives required
- Strong learning skills and ability to adapt quickly to a changing environment required
- Must be willing to travel to local or remote client/broker or internal meetings as needed (less than 15%). Overnight travel may be required
If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position we anticipate offering an annual salary of 108200 - 180400 USD / yearly depending on relevant factors including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy balanced and feel secure. Thats why youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs. We also offer 401(k) with company match company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs visit Life at Cigna Group.
About Cigna Healthcare
Cigna Healthcare a division of The Cigna Group is an advocate for better health through every stage of life. We guide our customers through the health care system empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
Required Experience:
Senior Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Cigna Healthcare offers health insurance plans such as medical and dental to individuals and employers, international health insurance, and Medicare coverage.
