Patient Care Manager, Mental Health

Providence Health Cares Mental Health Program is now accepting applications for a permanent full-time Patient Care Manager (PCM) to join their team. Reporting to the Program Director PCMs are key operations leaders within our Mental Health Program providing operational leadership and support to interdisciplinary team members in the provision of quality care to patients and their families.

This role focuses on the acute mental health services offered at St. Pauls Hospital and includes planning for the transition to the new St. Pauls Hospital that will be opening to patients in 2027. This is a once-in-a-lifetime project working with an exceptionally dedicated and passionate operations team.

• Provide clinical and operational leadership: Oversees daily operations and care delivery across St. Pauls Hospitals acute inpatient mental health units ensuring trauma-informed culturally safe effective and person- and family-centred care in collaboration with psychiatrists and interdisciplinary teams.
• Support and develop staff: Mentors interdisciplinary teams including Clinical Nurse Leaders and front-line staff fostering a culture of professional growth collaboration and excellence in clinical practice.
• Drive quality improvement and resource stewardship: Leads initiatives to enhance care quality and efficiency manages staffing and budgets and ensures alignment with program and organizational goals.

Qualifications

• Masters degree in a related Health Profession plus a minimum of five (5) years experience at the middle management level in a medium to large health care organization or an equivalent combination of education and experience.
• Background in nursing preferred.

Competencies:

• Leadership: Defines a vision and facilitates guides and mentors individuals and groups towards the vision while maintaining group cohesiveness motivation commitment and effectiveness.
• Communication:
  Communicates effectively both verbally and in writing such that messages are understood; that is understanding the essence and subtleties of the communication and the intended audience.
• Resources Management: Manages human capital financial and information resources so that organizational objectives are achieved.
• Conceptual Skills: Identifies and analyses situations and problems such that viable solutions are found. Approaches tasks and problems such that total systems and strategies are taken into account.
• Public/Community Focus: Responsive to the needs of health care public and community stakeholders and customers. Seeks partnership opportunities and actively promotes positive relations.
• Results Management: Plans and establishes courses of action for self and others that are results oriented.
• Systems Thinking: Aware of the interdependence of organizational systems and stakeholders and considers the whole in the formulation of solutions.
• Team Focus: Strives to understand perspectives of team members synthesizes with own opinion presents convincing point of view and resolves conflicts.
• Time Management: Manages own work activities and delegates tasks to achieve maximum efficiency.
• Mastery of Change: Accepting of new initiatives and champions the implementation process amongst team members.
• Quality Improvement: Continuously identifies and implements improvements in work systems to ensure that the highest possible level of quality service is achieved.

• A competitive salary: The salary range for this position is $116591- $167600 anually depending on experience.
• Growth opportunities: We welcome individuals at all stages of their career offering opportunities for professional development and growth.
• State-of-the-art facilities:The new St. Pauls Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada designed to appropriately address the future health needs of patients families and our communities. From hospital care to primary and community health solutions the new St. Pauls Hospital and health campus will continue to lead innovations in care research and teaching. The new St. Pauls Hospital is expected to open in 2027.
• Inclusive culture: We respect the diversity dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.
• Meaningful impact: Your dedication and expertise will directly impact the lives of individuals struggling with mental health and substance use concerns.
• A comprehensive health benefits package including dental vision and life insurance as well as pension.

• Provides leadership to the interdisciplinary team including CNL(s) and/or Unit Supervisor(s) and/or equivalent nursing leadership roles to ensure patient /resident/family focused care is delivered within a coordinated and integrated care delivery model.
• Collaborates with the Physician Operations Leader to plan and manage the provision of effective and efficient care within assigned sub-units to support the achievement of operational and strategic objectives of the clinical program and consistent with the mission vision and values of PHC.
• Collaborates with other Leaders to lead and/or participate in process improvements by engaging the interdisciplinary team in problem-solving and applying tools of quality improvement utilization and risk management including implementation of standards and tracking mechanisms and use of data and variance analysis.
• Works with community and/or internal partners as appropriate to ensure the provision of timely care to meet the needs of patients/residents/families. Assists team to manage risks incidents family/client complaints and discharge planning.
• Ensures effective two-way communications with and among team members so that each team is aware of and understands changes impacting them the site the organization and how such changes will impact delivery of services.
• Provides the interface between the assigned sub-units and corporate /support systems to identify needs and participate in identifying solutions that will enable the front-line delivery of care.
• Collaborates with physician partner to develop the operating and capital budget for the areas of responsibility monitor productivity indicators budget variances and analysis. Approves timekeeping records authorizes overtime and compiles periodic operational reports.
• Develops recommends and implements in collaboration with Human Resource Representative(s) strategies for recruitment and retention of staff that support the goals and objectives of the clinical area(s) of responsibility.
• Facilitates the development and implementation of orientation programs for new staff to provide the appropriate education in clinical practice routines and hospital policies and procedures.
• Develops recommends implements and evaluates staffing patterns rotations and vacation schedules to ensure sufficient staff to meet patient/resident care needs.
• Participates as a member of the leadership team by performing related duties such as formulating employer demands for collective bargaining developing strike contingency plans representing the employer during grievance proceedings participating in the managerial 24 hour call structure and facilitating and initiating service delivery change proposals.
• Creates an environment that embraces and facilitates interdisciplinary team learning evaluation and continuous improvement.
• Performs other related functions as assigned.

In collaboration with Professional Practice Leaders and Advanced Practice Nurses:

• Ensures that team practices align with established clinical/corporate standards guidelines systems.
• Determines skill mix and staff complement required to support clinical care in assigned sub-units; selects staff; determines performance expectations and provides coaching based on the goals and objectives of the clinical areas of responsibility.
• Facilitates the development and implementation of orientation programs for new staff to provide the appropriate education in clinical practice routines and hospital policies and procedures.
• Develops recommends implements and evaluates staffing patterns rotations and vacation schedules to ensure staffing to meet patient/resident care needs.
• Jointly conducts performance appraisals of interdisciplinary care teams and their members.
• Ensures fieldwork opportunity for interdisciplinary students including orientation to the work place and evaluation /feedback of performance.
  Fosters the concept of evidence-based practice.

We acknowledge that Providence Health Care & the new St. Pauls Hospital site is located on the traditional ancestral and unceded territory of the Coast Salish Peoples including the territories of the xʷməθkwəyəm (Musqueam) Skwxwú7mesh (Squamish) and Səlílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.