Sales Support Senior Analyst

Noida - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

The Challenge

As part of Adobes Worldwide Sales Operations team the Senior Sales Support Analyst plays a pivotal role in enabling seamless Sales execution through operational excellence automation and CRM support.
You will act as the first line of support for Adobes Global Sales Organization resolving process system and access-related issues across Salesforce Dynamics 365 and associated Sales applications (Clari Gainsight CPQ Anaplan etc.).
This role is ideal for professionals passionate about sales operations CRM optimization automation and driving process efficiency at scale.

This role will be based out of Noida Location with hybrid model ( 3 days WFO)

What Youll Do

Global Sales Support

Provide resolution to Sales and Sales Ops teams across all geographies (245 model).
Manage and triage support tickets through ServiceNow and CRM workflows ensuring adherence to SLAs and resolution quality benchmarks.
Partner with Product Owners Automation COE teams for escalations and recurring issue analysis.

CRM Configuration & Optimization

Support configuration and troubleshooting in Salesforce and Dynamics 365
Perform validation of CRM workflows business rules opportunity and account creation logic and integration flows.
Assist in UAT and process enhancements linked to new releases integrations and provisioning updates.

Process Optimization & Automation

Identify recurring operational gaps and propose process automation or simplification opportunities.
Contribute to Gen AI transformation initiatives
Collaborate with Automation COE to pilot and scale deflection models for Tier 1 queries.

User Access Management & Data Governance

Administer user access requests and provisioning for Sales Tools (Salesforce Dynamics 365 Clari Gainsight CPQ etc.).
Perform data hygiene and clean-up activities including deduplication validation and record integrity maintenance.
Conduct routine audits to ensure compliance with global data governance standards.

Ancillary Applications Support & Demos

Provide support and functional demos on integrated sales applications (Clari Anaplan CPQ Adobe Sign etc.).
Partner with Field Enablement and Product Ops teams to create job aids and reference guides for end-users.

Insights Reporting & Stakeholder Engagement

Maintain dashboards on case volume SLA adherence ART and deflection metrics through Power BI.
Highlight trends root causes and recommendations to leadership for continuous improvement.
Collaborate cross-functionally with Sales Operations Product Managers and Field Operations to align on upcoming releases and transitions

What You Need to Succeed

Education: Bachelors or masters degree (Business Computer Science or related discipline)Tier 1 Institutes preferred
Experience: Min 5 years experience in Sales Operations CRM Operations or Sales Support
Technical Skills:
- Salesforce and/or Dynamics 365 proficiency (Admin or Consultant-level).
- Familiarity with tools such as Clari Gainsight CPQ Anaplan or similar Sales ecosystems.
- Working knowledge of ETL tools (Data Loader DemandTools) and Power BI reporting.
Soft Skills:
- Excellent analytical problem-solving and communication skills.
- Strong stakeholder management and ability to operate in a fast-paced global environment.
- Proactive ownership mindset with focus on continuous improvement.

Why Join Us

Youll be part of a forward-looking Sales Operations ecosystem driving automation user experience and operational excellence at scale.
This is an opportunity to grow into a strategic operations professional with exposure to next-gen CRM automation AI-enabled support and large-scale digital transformation initiatives

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .

Required Experience:

Senior IC

Our CompanyChanging the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos...