Venue Manager

Looking to join a growing startup on a mission to change drinking culture

Were hiring a Venue Manager!

About Heaps Normal

Were normalising mindful drinking by brewing beer that tastes so good you wont miss the alcohol. Were not here to talk about being sober or hold that up as the end goal. Whether youre taking a night off or ditching the booze for life we reckon its time to talk about something more interesting. Whether thats having a good time a good chat and a good drink. Were the weirdos redefining normal for the better and celebrating people who do the same.

Heaps Normal is an independent non-alcoholic Australian beer company brewing real beer without the hangover. As a B Corp certified business were proud to be part of a global community using business as a force for good.

Our values

Shout the first round: Give first and be a good human. We dont wait to be asked. We go out of our way to do whats right for our team our community and our environment.

Return the empties: We never walk past a problem. Whether its a spot fire or a raging inferno we run towards the fire.

Build each other up: We look after ourselves and look out for our mates. This means investing in people always putting family first and elevating those we interact with.

Question normal: Walk a mile in their shoes and try to see things from an alternative point of view. Your normal may not be my normal and normal today may not be normal tomorrow.

About the role

Were opening our first-ever Heaps Normal hospitality venue in Marrickville Sydney. With our doors opening in November 2025 the space will launch as a functions venue before evolving into a full-time bar and events space in 2026.

As Venue Manager youll play a key role in bringing this new chapter of Heaps Normal to life. Youll oversee daily operations lead and support the front-of-house team and ensure the venue delivers exceptional experiences for every guest. Working closely with our Special Projects Producer youll help shape the culture systems and service that will define our venue.

This is a 6-month fixed-term role (3 days per week) with the potential to evolve into a permanent position after review.

The responsibilities

Venue Operations & Service

• Lead day-to-day operations of the venue ensuring exceptional guest experiences
• Oversee service delivery across functions events and general operations
• Manage compliance with liquor licensing RSA and health & safety requirements
• Maintain high standards of cleanliness presentation and operational efficiency
• Contribute to the development of venue systems procedures and best practices

People & Culture

• Recruit train and support a casual front-of-house team
• Foster a positive inclusive and supportive team culture
• Lead by example to ensure consistent high-quality service and team morale
• Support team development and create a great working environment

Events & Client Relationships

• Oversee the planning and execution of functions and private events
• Build strong relationships with clients and partners to ensure smooth operations
• Collaborate with internal teams on event planning creative activations and brand experiences

Financial & Operational Management

• Manage stock control ordering and par levels
• Track reporting budgets and labour costs to ensure efficiency and sustainability
• Identify opportunities to streamline processes and improve operations

About you

As the Venue Manager youll thrive in this role if youre

• An experienced hospitality professional with proven venue or pub management experience
• A confident leader with strong communication and interpersonal skills
• Knowledgeable in RSA liquor licensing and compliance requirements
• Flexible and available for evenings weekends and events as required
• Collaborative reliable and supportive. Youre there for your team and guests
• Solutions-oriented proactive and accountable
• Positive and energetic creating a welcoming atmosphere for everyone

Why you should join Heaps Normal

• One week of life leave which gives you that added flexibility to live your best life (pro-rata).
• Annual professional development budget to ensure you have the support you need to level up.
• Access to mental wellbeing services through our Employee Assistance Program provider Unmind
• Know that youre contributing to a positive impact. We donate 2% of our revenue to charitable organisations with a shared purpose.
• Paid volunteer time off and matched giving to empower you to give back to your local community.
• Annual offsites and regular social events to keep you connected with your teammates wherever youre located.
• Last but not least unlimited access to the good stuff. Enough Heaps Normal to keep your personal fridge stocked year round.

Feel like you dont tick every box

If your experience doesnt perfectly match every bullet point but youre excited about our mission and think youd thrive here wed still love to hear from you. Were an equal opportunities employer with an ongoing commitment to diversity equity and inclusion. If you have any support or access requirements let us know at the time of your application and well be happy to assist you through the recruitment process.

To apply please email

Applications close at 11:59 PM (AEDT) on 31/10/2025. We encourage you to apply early as we may begin interviews before the closing date. All applicants should expect to hear from us by 04/10/2025. If you havent heard from us by then feel free to reach via