General Manager – Coffee Shop (MOKA | Madison, WI – East Washington)
Share
Job Location:
Madison, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Now Hiring: General Manager MOKA Coffee East Washington Ave Madison WI
Are you a driven leader with a passion for coffee and people MOKA Coffee is seeking an experienced and motivated General Manager to lead our team at our East Washington Avenuelocation in Madison Wisconsin.
At MOKA were all about exceptional coffee and authentic customer connections. We pride ourselves on serving high-quality espresso and coffee drinks with fast friendly serviceand were looking for someone who shares that commitment to excellence.
About the Role
As a General Manager you will oversee daily store operations lead a high-performing team and ensure every customer receives a consistent outstanding experience. Youll play a critical role in maintaining MOKAs quality standards culture and operational success.
Key Responsibilities:
- Lead and motivate your team to deliver excellent customer service
- Hire train and retain top talent
- Provide ongoing coaching and development to team members
- Oversee drink quality consistency and service speed
- Create and manage team schedules based on business needs
- Monitor and control labor and cost of goods (COGS)
- Foster a positive team-oriented work environment
- Uphold MOKAs policies procedures and brand standards
- Maintain compliance with local health department regulations
- Manage daily reporting inventory and administrative tasks
- Support store operations during opening closing or weekend shifts as needed
Qualifications
- Minimum 3 years of leadership experience ideally in food beverage or coffee service
- At least 2 years of experience in a food and beverage environment
- Strong understanding of financial performance metrics including labor management and COGS
- Excellent communication and organizational skills
- Ability to delegate effectively and coach team members constructively
- Positive attitude and solution-oriented mindset
- Commitment to fostering a team-first culture
- Comfortable receiving feedback and coaching for continuous improvement
- Familiarity with cash handling equipment maintenance and food safety procedures
Position Details
- Full-time salaried position based on a 45-hour workweek
- Reports to the Operations Manager
- Typical schedule: MondayFriday with occasional evening or weekend shifts as needed
Benefits
- 401(k) retirement plan
- Health insurance
- Paid time off
- Quarterly performance bonus
- Paid training and scheduled performance reviews
- Employee and in-store discounts
Join the MOKA Team
If youre ready to bring your leadership skills to a company that values quality connection and community wed love to hear from you.
Apply today to take the next step in your coffee career with MOKA.
Required Experience:
Director
Key Skills
- Restaurant Experience
- Customer Service
- Coffee Experience
- Computer Skills
- Management Experience
- Oil Change Experience
- Auto Body Repair
- Automotive Diagnostics
- Hydraulics
- Leadership Experience
- Retail Management
- Air Conditioning
About Company
Hand crafted and wildly delicious coffee, espresso and tea. From our humble beginnings to 18 different locations producing the area’s best premium coffee available by drive-thru or shipped directly to your door. MOKA Coffee is perfection in every cup.
