Guest Experience Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Are you passionate about turning guest moments into lasting memories At the Budapest Marriott Hotel we believe extraordinary service begins with genuine human connections. Were seeking a dedicated Guest Relations Manager to lead our Guest Relations and At Your Service (Call Centre) teams and act as the Front Office Duty Manager in the absence of the Front Office Manager. If you thrive on elevating guest satisfaction guiding a high-performing team and resolving challenges with grace and efficiency this could be your next career move.
Key ResponsibilitiesLeadership & Team Management
- Lead and inspire a team of 7 across Guest Relations and At Your Service Call Centre.
- Coach and develop team members to deliver five-star service.
- Step in as Front Office Duty Manager when needed ensuring smooth operations and decision-making.
Guest Experience & Satisfaction
- Handle guest feedback comments and complaints with empathy and efficiency.
- Ensure timely follow-up and recovery aligned with Marriott brand standards.
- Maintain high visibility in guest-facing areas and foster a culture of sincere hospitality.
Operational Excellence
- Monitor guest satisfaction metrics and collaborate with departments to enhance service.
- Uphold Marriotts service promise through cross-departmental cooperation.
- Report directly to the Front Office Manager and support departmental goals.
Qualifications & Experience
- Proven leadership experience in a premium hotel or upscale hospitality environment.
- Background in guest relations front office operations or similar guest-experience roles.
Skills & Attributes
- Strong problem-solving skills and calm demeanor under pressure.
- Excellent interpersonal and communication skills.
- Fluent in English; Hungarian proficiency highly desirable. Additional languages are a plus.
- Commitment to Marriott values: service excellence integrity teamwork and continuous improvement.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Key Skills
- Bilingual
- Linux Administration
- Documentation
- LNG
- Entry Level Finance
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
