Guest Services Concierge (Full Time)
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Job Location:
Lafayette, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Fast Pass Representative is the first point of contact for guests entering the facility ensuring a safe and welcoming environment. This role verifies identification through the facilitys security system confirms visit authorization and provides clear directions to help patients and visitors reach their destinations. Exceptional customer service professionalism and attention to detail are essential to maintaining both safety and a positive first impression.
Responsibilities
Fast Pass Representative
The Fast Pass Representative serves as the first point of contact for all guests entering the facility ensuring a safe secure and welcoming environment. This role requires strong communication skills attention to detail and the ability to provide compassionate service while maintaining safety and confidentiality standards.
Key Responsibilities:
- Greet and engage all guests and patients with professionalism and warmth.
- Verify and scan guest identification using the facilitys security system.
- Appropriately identify patients and confirm visit authorization.
- Follow established workflows for confidential and restricted patients.
- Provide accurate directions and information to help guests and patients reach their destinations.
- Maintain composure and professionalism when interacting with individuals in sensitive or emotionally charged situations.
- Adhere to strict safety and security protocols to protect guests patients and team members.
- Ensure compliance with HIPAA and EMTALA regulations at all times.
- Weekdays alternate weekly (Monday-Friday) 5am-5pm will have some weekdays off that will rotate)
- Every other weekend rotation 8am-8pm. (Saturday & Sunday)
- Must be reliable
Qualifications
- High School or equivalent.
- Good communication/verbal skills ability to multitask basic computer skills.
Key Skills
- Abinitio
- Administration And Accounting
- Android
- Bid Management
- Inventory Management
- Embedded C
About Company
The Franciscan Missionaries of Our Lady Health System is one of the largest healthcare systems based in Louisiana and is the leading healthcare provider for more than half the state’s population. The health system is a non-profit, Catholic organization sponsored by the Franciscan Miss ... View more
