Lead Life Skills Case Manager

PHMC is proud to be a leader in public health. The Lead Life Skills Case Manager position works to support PHMCs Mission Vision and Core Values which are as follows:

Mission and Vision: PHMC works to create and sustain healthier communities through partnerships with government foundations businesses and community-based organizations. We envision a healthier community for all.

• Integrity: We are committed to building and sustaining trust across our teams partners and funders
• Impact Our work is purposeful and rooted in a data-driven approach.
• Accountability We hold ourselves and each other responsible for getting things done effectively managing resources and achieving sustainable results.
• Inclusion and Collaboration We value and respect the inherent differences of all individuals strive to amplify those voices and experiences and are committed to working together to convene diverse perspectives talents and approaches to public health.
• Credibility We are a trusted resource that delivers innovative approaches and reliable services to the communities that depend on us.

REPORTS to the Emergency Housing Case Management Supervisor

JOB OVERVIEW:

The Lead Life Skills Case Manager will be responsible for organizing monitoring and assisting the Case Manager Supervisor with all case management deliverables as outlined in the Office of Homeless Services Case Management Standards. The position requires a combination of administrative monitoring and service provision for high-need and crisis-prone individuals.

The Lead Life Skills Case Manager role is a supervisory position that will work to ensure that the following goals are met:

• Assist participants with obtaining stable housing and ensure that eligible families can obtain and maintain stable housing.
• Reduce homelessness Reduce the risk of homelessness for eligible individuals and families.
• Improve health: Improve health and other quality of life outcomes for eligible individuals and families.

RESPONSIBILITIES:

SUPERVISORY:

• Provides leadership guidance and support to a team of case managers. This includes supporting the Case Management Supervisor in case conferencing reviewing documentation and developing training to enhance staff skills.
• Assists the Case Management Supervisor in reviewing case files and participant progress to ensure all services comply with OHS Case Management Standards. This includes tracking performance goals and ensuring timely and accurate data entry into the HMIS (Homeless Management Information System).

COUNSELING CASE MANAGEMENT and RESOURCE COORDINATION:

• Utilizes best-practice approaches (i.e. Client-Centered Trauma-Focused etc.) to provide case management services that promote both housing stability.
• Maintain a caseload of no more than 15 participants particularly for high-needs or crisis-prone clients and develop individualized service plans with clear time-based goals.
• Be available to address crises that may threaten housing stability such as employment loss or family conflict.
• Maintains confidentiality of client information and data.
• Attends bi-weekly supervision with the EH CM Supervisor.
• Refers and links participants to supportive services available provided by trusted partners/resources in the general community.
• Assists participants with employment and vocational search or other benefit source (i.e. supplemental income or social security benefits etc.).
• Conducts employment and training outreach activities by phone in-person and/or email to build relationships answer questions and create partnerships.
• Collaborates with the EH CM Supervisor for potential community resources employment and training placement opportunities and recruitment of new stakeholders.
• Other duties needed to help drive the organizations vision fulfill the mission and abide by the organizations values.

LIFE SKILLS:

• Coordinates and or conducts quarterly workshops with various topics (i.e. health preventative medicine physical exercise healthy eating healthy living budgeting/ financial identity protection utility assistance nutrition behavioral health issues including anxiety and depression and interpersonal violence etc.) that contribute to housing stability.
• Provides support and guidance as individuals practice new skills that promote housing stability.

ASSESSMENT AND EVALUATION:

• Completes initial assessments of participants needs to ensure both Strength-Based and Client-Centered services.
• Assesses housing barriers and needs of program participants.
• Coordinates with social and medical agencies healthcare providers and community outreach programs to provide participants with services needed to meet their housing plan goals.
• Evaluate participants needs and develop individualized and Strength-Based and Client-Centered housing plans that include SMART objectives.
• Conduct regular reassessments of housing goals and plans.

ADMINISTRATIVE:

• Ensures timely case note documentation using SOAP note format for bi-weekly individual meetings with program participants.
• Maintains accurate participant records according to the program guidelines.

SKILLS:

• Strong written communication skills.
• Strong understanding of the health system community-based organizations and partners in the designated service area(s).
• Experience successfully managing competing timelines.
• Ability to establish priorities and work both independently and in a team environment to meet objectives with minimal supervision.
• Excellent problem-solving conflict resolution and time management skills.
• Excellent people skills and ability to effectively interface with partner organizations and community residents.
• Knowledge of local community resources.
• Advocacy counseling and/or coaching skills.
• Techniques for dealing with a variety of individuals from various socioeconomic ethnic and cultural backgrounds.
• Best practice approaches to working with families.
• Detail-oriented with excellent organizational skills.
• Proficient in Microsoft Office suite.

QUALITIES:

• Hard-working and dependable.
• Ability to demonstrate flexibility and creativity about programmatic requirements and changes based on special population needs.
• Ability to show resilience amidst loss grief and upset.
• Ability to step back and analyze things objectively.

EXPERIENCE AND QUALIFICATIONS:

REQUIRED:

• Strong oral and written communication skills.
• Expertise in case management principles trauma-informed and person-centered care and Housing First models. Must be familiar with local resources and benefit programs.
• Counseling and psycho social experience.

• A combined 2-year minimum experience in the following areas:

  a. Public health or social service-related work.

  b. Experience experience working with groups couples and families and crisis intervention skills.

  c. Working with diverse populations low-income individuals and individuals from different religious backgrounds.

  d. Advocacy skills and experience in demonstrated in advocating for clients to help them identify risk reduction strategies.

EDUCATION REQUIREMENT:

• Bachelors degree required.
• Bachelors degree in Social Work preferred.
• Other behavioral health or public health degrees are welcome to apply.

PHMC is an Equal Opportunity and E-Verify Employer.

Required Experience:

Manager