Hardware Returns Manager
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the Role
At Halter were changing the way the world farms - and with that comes a great deal of responsibility to the producers worldwide who trust us with their animals. Were looking for a highly motivated individual to join our fleet team and help enable faster better and more efficient processes for our field returned hardware.
Were looking for a highly capable and hands-on Hardware Returns Manager to join our Fleet team and lead our end-to-end returns and diagnostic process for field-deployed hardware. Youll be responsible for managing a team that collects debugs and diagnoses returned devices including collars and tower components to understand why they failed in the field.
This is both a technical and operational role where you will play a key role in closing the feedback loop between our field performance and our engineering teams ensuring that every failure is investigated understood and used to improve product reliability. This is a key role to enable growth across the globe.
What Youll Do
- Lead and grow the returns operations team including - a field team responsible for collecting and processing returned hardware and an office-based debug and diagnostic team responsible for triaging testing and identifying failure modes.
- Personally contribute to hands-on debugging of returned hardware including circuit-level troubleshooting and mechanical assessments.
- Develop and refine diagnostic processes and tooling to ensure efficient and consistent root cause analysis.
- Work closely with engineering hardware firmware and communications teams to communicate trends insights and specific failure modes.
- Implement systems to track team performance.
- Drive continuous improvement in both return processes and hardware quality based on data-driven insights.
- Ensure safe handling storage and processing of returned devices and components.
What Youll Bring
- Strong technical background in electronics and/or mechanical systems - ideally with hands-on experience debugging PCBs embedded systems or wireless hardware.
- A methodical and structured approach to problem solving and process development.
- Experience leading technical teams in a hardware electronics or diagnostics environment.
- Excellent communication skills and the ability to translate technical findings into clear feedback for cross-functional teams.
- Strong sense of ownership and a bias for action - youre not afraid to roll up your sleeves and get stuck into hardware or other key challenges facing the wider fleet team.
Why our team loves working at Halter
At Halter were committed to creating an environment where people thrive. We offer unlimited paid annual leave as well as additional wellness days. Each year every team member receives a $1000 self-development budget to invest in whatever fuels their personal growth.
We offer six months of fully paid leave for primary caregivers and four weeks of fully paid leave for secondary caregivers along with a range of additional family-friendly benefits. To support your wellbeing we offer subsidised health insurance through Southern Cross.
And finally everyone at Halter is an owner. Every employee is part of our stock ownership plan; when we succeed you share in that success.
Our office-first approach
Being office-first is a core pillar of our culture. We believe in-person connections are key to driving your own growth learning impact and building genuine long-lasting relationships.
Were office first not office only. This means that working from the office every day is our default setting but we flex when needed. Your growth learning and impact are truly unlimited here and a big part of that comes from being together solving problems innovating building context and constantly learning from each other.
We have a state-of-the-art dog-friendly office in the heart of Auckland City and a test farm in Morrinsville. Delicious snacks and drinks are readily available.
About Halter
At Halter were on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices and revolutionizing grazing with Halter. People join Halter to do meaningful work. Our team out-think out-work and out-care. Were committed to delivering real change in the world. Were backed to deliver on a mission that matters by Tier 1 investors including Bessemer Venture Partners DCVC Blackbird Promus Ventures Rocket Labs Peter Beck and Icehouse Ventures.
Join our team
If this opportunity sounds like you please apply below by sending your cover letter explaining why youre excited about this role and working at Halter along with your CV.
If you think you have what it takes but dont necessarily meet every requirement on this job description please still get in touch. Wed love to chat to see if youll be an epic fit!
Feel free to check out the careers page for more information on working at Halter and dont forget to follow us on LinkedIn & Instagram.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Inventory Control
- Quality Assurance
- Six Sigma
- Lean
- Process Improvement
- Warehouse Experience
- Materials Handling
- Acquisitions
- Box Truck Experience
- Quantitative Analysis
- Quality Control
- Logistics
About Company
Manage your pasture, virtually fence and shift your cows, monitor their health and detect heats. All through solar-powered collars and an easy-to-use app. Trusted by over 1000+ farmers.
