Technical Support Engineer (Level 2)

We are looking for a Junior Technical Support Engineer who will be responsible to ensure the best service satisfaction to our customers.

We expect the Junior Technical Support Specialist to: 
 

• Work in 5-day schedule (with duties on-call for nights and weekends)
• Monitor financial systems using proprietary monitoring systems
• Register and resolve service requests incidents and problems
• Assist to DevOps engineers developers and QA engineers
• Communicate with client and partner company representatives
• Exchange knowledge with fellow colleagues.

Qualifications :

Must-have skills:
 

• Experience with customer service
• Basic UNIX/Linux training
• Experience in Unix/Linux command line
• Basic knowledge of shell script languages AWK Perl etc.
• Strong analysis investigation and troubleshooting skills
• Good command of written and spoken English language.
   

Nice-to-have skills:
 

• Work experience in Linux environment
• Understanding of ITIL/DevOps processes and routines
• Experience with SQL-like command language
• Experience with Opensearch / ELK and Zabbix
• Experience with trading/exchange/risk management software usage
• Experience with Atlassian software (JIRA Confluence etc.)
• Knowledge of HashiCorp stack and K8S
• Bachelors degree in Computer Science or a related field.

Additional Information :

Care for the employees is one of Devexperts core values. For the suggested position we offer a benefits package that will guarantee the comfort of our new teammate.  
 

Flexibility benefits: 
 

• Possibility of hybrid/remote work mode in Georgia 
• Flexible working hours.
   

Health and recreation benefits: 
 

• 24 working days of paid vacation 
• Fully paid additional wellness days (3 days per year)
• FitPass (sport and related activities) access
• Medical insurance - VIP package. 
   

Facility benefits: 
 

• Modern office with new equipment 
• PlayStation and table football in the office 
• Meals in the office.
   

Community benefits: 
 

• Teambuilding activities 
• Corporate parties 
• Football club 
• Billiard club
• Speakers club 
• Free admission to corporate external events 
• Possibility of joining conferences and professional fairs 
• Personal branding development support.  
   

Professional training benefits: 

• English language courses 
• Georgian language courses for foreign employees 
• Unlimited access to self-learning platforms 
• Certification opportunities 
• Mentorship Program. 
   

Social benefits: 
 

• Parental bonus 
• Referral bonus 
• Blood donation paid leave 
• Gifts for employees 
• Gifts for children
• Free drinks and snacks. 

Remote Work :

No

Employment Type :

Full-time