Communications Dispatcher II Water Supply & Treatment Division SFPUC (1705)

Role Description:

The Communications Dispatcher II provides around the clock dispatch support to the departments managers and supervisors field crews and operations personnel.

Reporting Hours & Location:

• This is an as-needed temporary appointment not to exceed 1040 hours in a fiscal year.
• Candidate to cover any full shift or partial shift on an as-needed basis.
• Candidate may be called on short notice to work the day shift (7:00am to 3:00pm) swing shift (3:00pm to 11:00pm) or graveyard shift (11:00pm to 7:00am). 
• Location: San Francisco Water Supply and Treatment Division 1000 El Camino Real Millbrae CA 94030

Essential Duties: 

1. Operates a variety of communications equipment and information transmitting devices such as multi-line telephones keyboard two-way radio and pager systems utilized to receive and transmit information. Request reports and emergency calls from a number of mobile radio field units and telephones or to transmit messages to field units and/or to route calls to proper bureau or detail for action.

2. Verifies and evaluates messages received to determine if information is accurate and may follow up to ensure proper receipt and understanding to determine type of action necessary and appropriate staff and/or agency to be notified.

3. Dispatches mobile units and equipment to specific work locations including locations where traffic control citing and towing services are needed; makes phone requests for ambulance tow-truck or other emergency services; makes inquiries of other agencies as requested by field units; reads maps and gives directions on how to get to location of emergency.

4. Records information in and electronic system using a computer sends detailed information using a computer-based messaging system logs daily entries of various information in our computer data base tracks entry and exit of watershed by permit holders.

5. Performs other duties as assigned.

Qualifications :

Minimum Qualifications:

If you are interested in a job like this we are looking for people that have the following:

Experience: 

• Two years of verifiable experience operating a two-way radio communications base station receiving recording and transmitting messages from one source to another.

OR

• Combined total of two years of verifiable experience operating a multi-line telephone and a two-way radio communications base system. One year of this experience must have been operating a two-way radio base station.

Applicants need to demonstrate that they met the minimum qualifications on their application. Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. 

Desirable Qualifications:

• Experience working as a communications dispatcher or operator.
• Knowledge in responding to emergency calls and able to Multitask and take immediate action.
• Strong communication skills.
• Knowledge of reading maps and conveying accurate information to recipient.
• Ability to evaluate information and make sound decisions.
• Responsible and able to work independently and on a team.
• Strong organizational and time management skills.
• Available to work with frequent flexibility such as nights weekends and Holidays (Day Swing or Graveyard shift).

Verification of Education and Experience:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Education verification information on verifying foreign education credits or degree equivalency can be found at How to Verify Education Requirements ().

Note: Falsifying ones education training or work experience o. r attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience education training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility disqualification or may lead to lower scores.

Additional Information :

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit  begin the application process.

• Select the Im Interested button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and therefore it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking applicants should set up their email to accept CCSF mail from the following addresses (@ @ @ @ @ @ @ @ @ @ @ @ @ @ and @).

Applicants will receive a confirmation email from  that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Analyst Information: If you have any questions regarding this recruitment or application process please contact the job analyst Anna Owens at

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.

Remote Work :

No

Employment Type :

Part-time