Front Office Agent
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Join the outstanding team at Gilpin Hotel & Lake House a five-star retreat in the heart of the Lake District. Proudly recognised with Two Michelin Keys Gilpin offers an exceptional standard of hospitality blending heartfelt service with refined elegance. Were looking for a passionate and professional Front Office Agent to be the face of our guest experience - delivering seamless bookings arrivals genuine warmth and memorable moments from check-in to farewell.
Your Role as Front Office Agent:
- Greets guests with warmth efficiency and genuine care.
- Manages check-ins check-outs and reservations with precision.
- Coordinates guest requests and concierge services with flair
- Liaises with housekeeping spa and restaurant teams to ensure smooth operations.
- Upholds Gilpins standards of luxury discretion and personalised service.
- Contributes to a culture of excellence learning and genuine care.
- Promotes the highest standards of etiquette presentation and professionalism.
Qualifications :
What You Bring:
- A confident communicator with a natural sense of hospitality.
- Impeccable attention to detail and a positive proactive mindset.
- Previous front office or guest service experience (luxury preferred).
- Comfortable with booking systems and multitasking under pressure.
- A team player who thrives in a fast-paced guest-focused environment.
Additional Information :
Salary: from 28665 to 31005
Gratuities are allocated on a points basis depending on development tiers. Although variable average levels are projected as being from 240 to 550 per month.
What We Offer:
- The chance to work alongside a team of passionate professionals.
- A supportive dynamic and creative environment.
- Opportunities for growth and development within the Gilpin family.
- Staff meals uniform and generous gratuities.
- A stunning Lake District setting that inspires every day.
- The pride of contributing to a property recognised with 5 AA Red Stars and two Michelin Keys.
- The prestige of working within two of the worlds most respected hospitality networks: Relais & Châteaux and Pride of Britain Hotels.
If youre ready to bring your personality professionalism and passion to our front desk wed love to hear from you.
Apply now: send your CV to
Learn more: Work :
No
Employment Type :
Full-time
Key Skills
- Abinitio
- Arabic Speaking
- Babysitting
- Advocacy
- Administration Support
- Humming Bird
About Company
We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn ... View more
