End User Support Representative

• Were a Family Friendly certified workplace we understand the diverse roles our team members need to play within their own unique family setting and actively support them.

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts backed by our global experience and network of partners are working to solve the worlds toughest challenges in government intelligence defence aviation border protection and health markets.

Your New Role and Responsibilities

Our CIO Leidos Support Team plays a vital role in ensuring employees have reliable access to company IT systems and infrastructure. We deliver responsive high-quality support across desktop network and application services enabling our teams to work securely and efficiently in a fast-paced mission-driven environment.

Our End User Services team deliver IT support to our Australian workforce. Leidos supports a technically diverse environment supporting a wide range of hardware software and network services.

Responsibilities

• Provide hands-on support for desktops laptops printers telephony video conferencing and basic networking issues.

• Collaborate with Service Desk and Infrastructure teams to ensure seamless delivery of IT services.

• Troubleshoot and resolve issues within the Standard Operating Environment (SOE) offering technical guidance where needed.

• Conduct local testing of operating system upgrades new peripherals and workstation models for compatibility.

• Document solutions and coach team members to address knowledge gaps and improve

What Youll Bring to Make An Impact

• Demonstrated experience troubleshooting Windows domains and networks in a corporate environment.

• Proven skills in client hardware/software deployment and support including SCCM (highly desirable).

• Moderate understanding and application of technical principles in IT support ideally within engineering or defence sectors.

• Intermediate proficiency in Microsoft Office and other relevant software applications. Experience with AI applications (Copilot) would be beneficial.

• Relevant certifications such as ITIL or Microsoft (highly desirable); must be an Australian Citizen eligible for security clearance.

Dont worry if you dont tick all the boxes if you meet most of them we encourage you to submit your application. Were most interested in your strengths what you want to learn and how far you want to go.

This role does require the successful applicant to be an Australian Citizen and hold an NV-1 or greater security clearance.

Diverse Team Members Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. Its about creating a workplace where everyone can do important work feels welcome valued and respected and has equal access to opportunities to thrive. Paul Chase Chief Executive Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders culturally and linguistically diverse people people with disabilities veterans neurodiverse people and people of all genders sexualities and age groups.

Our five Advocacy Groups (Women and Allies NetworkYoung Professionals Defence & Emergency Services Action for Accessibility and Abilities and Pride) provide an opportunity for team members to connect and collaborate on shared interests and work to support and celebrate our diverse community.

Next Steps

• To apply for this role follow the links or apply via our Careers page.

• Recruitment process -Interviews and background checks.

• Applicants may also need to meet International Traffic in Arms Regulations (ITAR) certain circumstances this can place limitations on persons who hold dual nationality permanent residency or are former nationals of certain countries as per ITAR 126.1.

• We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if youd like to discuss any additional support during your application or throughout the recruitment process.