Customer Service Representative Verifications (Remote)
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Job Location:
Any - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Customer Service
Job Summary
We are looking for a Customer Service Representative to work with users employer clients verifiers and employer clients employees to provide and process information in response to inquiries concerns and requests about Experians online employment and income verification services.
The Customer Service Representative will prioritize opportunities and have a strong drive for accomplishment. You are a world class problem solver who will work across functional units to ensure success. You will a manage a variety of tasks within a fast-paced collaborative environment and be solution-oriented while keeping tasks prioritized. You will bring creative and strategic solutions to the table to help solve complex problems and act as a change agent to evolve processes and challenge current thinking.
What youll be doing:
- Follow stringent data security policies and processes
- Deal directly with users either by telephone and email
- Respond promptly to user inquiries
- Handle and resolve user questions
- Obtain and evaluate all relevant information to handle and resolve user inquiries
- Authenticate and upload user authorization forms
- Process verification requests and forms
- Direct requests and unresolved issues to the designated resource
- Manage users accounts
- Keep records of users interactions and transactions
- Record details of inquiries comments concerns and actions taken
- Manage administrative tasks involved with job responsibilities
- Follow up on customer interactions
- Complete other administrative projects and responsibilities as requested by management
- You will report to the Associate Director
Qualifications :
- 2 years customer service experience
- High school diploma general education degree or equivalent
- Knowledge of customer service principles and practices
- Background in financial services
- Experience with verification of income fulfillment
- Knowledge of relevant computer applications and basic web functions
- Knowledge of administrative procedures
- Strong organizational skills with the ability to manage multiple tasks simultaneously
Additional Information :
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including full medical dental vision and matching 401K
- Fully remote environment
- Flexible time off including volunteer time off vacation sick and 12-paid holidays
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward and recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range individual pay is determined by work location and additional factors such as job-related experience and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LI-Remote
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, ... View more
