SLOT SUPERVISOR
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Job Location:
Saint Charles, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The successful candidate will provide friendly courteous and efficient guest service and ensure a prompt response to all guests needs. You will also provide cashiering slot machine services transaction verification assistance and oversight to Slot Service Specialists.
- Adhere to all department and property policies procedures and internal controls
- Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity.
- Coach monitor and develop team members for improved performance
- Issuing timely performance evaluations on subordinates while offering developmental guidelines and resources to achieve goals
- Through teamwork with other Slot Supervisors and the Slot Service Specialists ensure great guest service and prompt response to guests needs at all times
- Assure that the slot machines are operating properly and that all jackpot payoffs are executed in a timely manner according to company policy
- Verify process and authorize jackpot payouts
- Support and assist Slot Service Specialists and other Slot Supervisors on the Casino Floor
- General monitoring of job performance of Slot Service Specialists
- Consistently monitor and manage the departments labor and payroll standards.
- Assist Guests with general questions concerning the Casino
- Respond to change lights on slot machines and assist customers needing change or other assistance
- Other various duties as assigned by the Casino Operations Assistant Shift Manager
Qualifications :
- High school diploma or equivalent
- One-year slot experience or prior slot experience
- Excellent communication and guest service skills for both internal and external guests.
- Ability to count money and make change.
- Basic computer math reading and writing skills.
- Supervisory skills preferred but not required.
- General knowledge of Microsoft Word Excel and Outlook is a plus.
- Always conduct oneself in a manner that reflects a positive and professional image
- Ability to establish rapport with other team members throughout the casino
- Maintain a positive attitude at all times
- Be able to work in a fast paced 24/7 environment.
- Must be available to work some nights weekends and holidays.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hospitality Experience
- Management Experience
- Mediation Experience
- Guest Services
- Merchandising
- Experience with Children
- Leadership Experience
- Mentoring
- Supervising Experience
- Neonatal Ventilator
About Company
Boyd Gaming Corporation Boyd Gaming is one of the nations leading casino entertainment companies. But were so much more a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philo ... View more
