Field Support Specialist
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Job Location:
Raleigh, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
28 days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Field Support Specialist
Location: Raleigh NC
Duration: 5 Months
This is an onsite position.
Description:
his position will be involved in the investigation diagnosis resolution of problems and incidents. Service components include: routers firewalls switches gateways cable infrastructure and communications software and protocols.
Day-to-Day Field Support:
Onsite support across all services utilizing ITIL service processes of change incident release and configuration management. This position will implement new releases of service components into the operational environment following well-defined processes. This position will implement moves adds and changes to service components. This position will be involved in the investigation diagnosis resolution of problems and incidents. Service components include routers firewalls switches gateways cable infrastructure and communications software and protocols.
Performs site surveys assessments and physical inventories.
Work with other analysts and specialists to resolve incidents and problems.
Work with other analysts and specialists to perform changes.
Performs installations of new equipment and infrastructure which may include: cabling switches patch panel VOIP firewall routers APs at customer locations.
Ensure availability of proper equipment for site visits including tools cables and hardware.
Works with vendors for assistance with equipment implementations.
Consults with clients and arranges site visits.
Maintain standard approved IOS configurations
Hardware configuration make changes as needed
Continue to expand knowledge on services supported by the team
15PCT Administrative Duties
Data management inventory control and vehicle assignment responsibilities documentation
Work with WAN inventory staff and Service Desk to update records regarding employees hardware and proper disposal of IT assets.
Maintain range of equipment inventory to support day-to-day operational field duties.
Perform physical inventories as needed
Possess familiarity of NSWAN database and Remedy Asset database.
Maintain equipment storage locations and assigned state vehicles (as indicated in the DOA Motor fleet handbook)
Required Experience:
IC
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
