CL Service Center Representative

Summary

Be the voice of reassurance and reliability. As a CL Service Center Representative youll be the first point of connection for policyholders prospects and partners delivering exceptional service across every channel. Whether answering questions processing payments or resolving issues youll bring empathy accuracy and professionalism to every interaction. Youll ensure each customer feels valued while helping them protect their cherished this role youll balance efficiency with care maintain precise policy documentation and contribute to our mission of trust protection and lasting relationships.

Why Jewelers Mutual:

Since 1913 weve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise were financially strong forward-thinking and driven by curiosity. Guided by our core values of Agility Accountability and Relevancy we lead through innovation.

As a technology focused organization we embrace cutting-edge tools and data-driven insights to continuously improve our products services and customer experience. Our mission is to be the industrys most trusted advisor by investing in our people adopting new technologies and striving for excellence.

Were dedicated to fostering growth through collaboration powered by bold thinking teamwork and the passion of our people.

Here youll:

• Move fast and embrace change
• Always look for better ways
• Grow thrive and help shape whats next

Join us and be part of a culture where you can make an impact while building your future.

What Youll Do:

• Correspond and/or provide necessary service for agents brokers policyholders third party vendors and other jewelry industry companies via various omni channels such as chat email SMS and other forms as they become available
• Process payments for policyholders in accordance with PCI standards
• Delivers a level of customer service that meets and exceeds customer expectations.
• Delivers on commitments to customers by providing follow-up and follow-through.
• Actively participates in the growth and retention of Jewelers Mutual Group through customer contact following internal guidelines projects and corporate initiative as assigned
• Ability to meet current metrics as defined by leader including quality productivity timeliness and others as applicable
• Report to work at scheduled time with reliable and predictable attendance
• Keep policy documentation up to date and well organized
• Review and follow standard operating procedures determined by leadership
• Develop and maintain positive relationships with all internal and external partners
• Perform miscellaneous duties including but not limited to active and constructive participation in meetings and in committees and/or projects

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What Youll Bring:

• High school diploma required; some higher education preferred.
• Three to six months of related experience and/or training required.
• Must have Property/Casualty Insurance Agent License from the State of Wisconsin or the ability to obtain it within six (6) months of hire.
• General insurance and jewelry industry knowledge gained through courses and continuing education required.
• Proficiency in Microsoft Outlook Word and Excel.
• Must be able to master Guidewire application functionality sufficient to meet policyholder service requirements.
• Must be proficient in keyboarding/typing and capable of navigating multiple systems simultaneously.
• Ability to work extended hours as needed .

Required Experience:

Unclear Seniority