Visitor Experience Assistant, Part Time (21 hours), Temp (2 months)

San Francisco, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The San Francisco Museum of Modern Art is one of the largest museums of modern and contemporary art in the United States and a thriving cultural center for the Bay Area. We cannot imagine life without art; it inspires and connects us every day. Now more than ever these connections matter and are aligned with our values.

Inclusive: We strive to be a museum of many voices in dialogue.

Passionate: We believe working with art is more than a job or trusteeship - its a way of life.

Brave: We are committed to approaching our work with courage and a sense of adventure always ready to explore new perspectives.

Empathic: We aim to act like a person not an institution.

SFMOMA is a place for the infinitely curious to explore support and experience the art of our time. We believe that modern and contemporary art can influence the way we think view the world and embrace the many voices and perspectives around us. We aspire to foster an environment that elicits joy nurtures a sense of belonging and purposewhere difference is seen as a strength and every one is appreciated for their whole self.

Schedule: Part Time 21 hours/week Temporary (2 months) fully onsite

Must be available from November 10 through January 4

Reporting to the Managers of Visitor Experience the Visitor Experience Assistant is a primary representative of the museum for SFMOMA core audiences (members and visitors) and plays a key role in delivering an excellent welcoming inclusive and uniquely SFMOMA visitor experience. VX Assistants work as part of a collaborative cross-functional team to proactively provide all museum guests with a world-class museum experience and in concert with management regularly seek ways to improve the experience. Working independently with minimal supervisor contact the VEA is empowered to handle escalations in line with the SFMOMA service platform with management support as needed. The VEA team exemplifies SFMOMAs service standards by actively taking responsibility for the general safety and comfort of visitors and colleagues and taking pride in delivering above-and-beyond customer service to each museum guest.

Success in this role will entail finding thoughtful and welcoming ways to interact with visitors of all types and remaining committed to promoting SFMOMA with a team-first approach in delivering an unparalleled museum visitor experience where going above and beyond is standard operation.

Responsibilities & Duties

Greet visitors and act as a first point for questions providing information related to their visit the museums amenities and opportunities exhibitions and programs and other information as requested.
Sell and distribute general museum exhibition and event-related tickets.
Promote sell and upgrade all museum membership levels and gift memberships. Help to achieve sales goals. Assist with other data collection as needed.
Accurately collect update and review information regarding membership accounts levels and benefits.
Responsible for supporting museums data integrity standards and CRM database as needed.
Sell and distribute various branded and non-branded items products and services for the museum to support visitors and their museum experience as needed.
Provide accurate handling of cash and monies in various forms reconciling daily sales report at the end of each shift with receipts.
Maintain a strong understanding of process policies and standard operating procedures for data entry visitor interactions and safety.
Assist in crowd and line management access control and queue setup and take down both for daily operations and in gallery operations as needed.
Operate and maintain the museums Coat Check safely and responsibly including lost and found ADA item distribution and inventory of items.
Participate in daily briefings and department trainings to remain current on team/museum happenings and needs.
Responsible for self-education surrounding department SOPs and resources.
Maintain clean stocked and organized workstations and public spaces and maintain cross-functional inventory levels for collateral tickets and other peripheral items.
Monitor and act as a point of support for equipment in and around public spaces and workstations escalating as needed.
Set an exemplary standard of behavior while ensuring that visitors are assisted in a professional courteous manner aligned with the museums service standards and goals.
Assist with troubleshooting and visitor escalation when managers are not available.
Demonstrate a thorough understanding of all Visitor Experience procedures systems and operations as well as knowledge of the exhibitions and artists on display.
Provide peer-to-peer support.
Participate in visitor market research by collecting visitor feedback and comments.
Other duties as assigned.

Qualifications & Skills

High school diploma required with demonstrated knowledge in hospitality art history or practice education or related fields a plus.
Minimum three years of experience in a fast-paced customer service-focused retail hospitality or arts environment. Minimum one year experience as a cashier teller or operating a Point-of-Sale system.
Outstanding people and communication skills.
Ability to operate a point of sale/ticketing system.
Ability to follow established protocols and work independently.
Demonstrated punctuality and dependability.
Ability to work well within a team environment to communicate well and to conduct constructive problem resolution.
Demonstrated executive functioning skills including strong attention to detail sound judgment adaptability in changing situations and the ability to plan prioritize and follow through on multiple tasks in a fast-paced public environment.
Bi- or multi-lingual candidates and those proficient in American Sign Language are strongly encouraged to apply.

Working Conditions

Must have a flexible schedule including evenings weekends and holidays.
Must be able to lift 15 lbs. with or without accommodation. May be asked to work outside. May be required to stand for prolonged times.
Must be able to work in close quarters as well as in a busy noisy active and public environment handling large crowds of people. Must be willing to follow established dress code and necessary safety protocols.

$24.19 - $24.19 an hour

$24.19/hour (starting)

This is a union position subject to the provisions of the Collective Bargaining Agreement.

Job posting open date:10/16/25

Job posting closing date:10/23/25 4pm

All jobs posted will remain open for at least five business days.

We encourage both internal and external candidates to apply within the initial open posting period as the application close date may or may not be extended beyond that initial period. Applications will not be accepted after a posting has been closed.

Location: San Francisco 151 3rd Street.

Benefits: SF City Option SFMOMA Membership and more

At SFMOMA we do not believe that any applicant can or should meet every qualification listed in a job posting. We are committed to welcoming applicants from all backgrounds and professional paths who are inspired to join a mission-driven community-oriented organization grounded in inclusivity passion bravery and empathy.

If this describes you we encourage you to apply.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

SFMOMA is an equal opportunity employer that is committed to diversity equity inclusion and accessibility. No person shall be discriminated against based on race color religion gender gender identity age genetic informationancestry/national origin marital status disability medical condition HIV status sexual orientation veteran/military status and any other category protected by federal of state law.

You may request reasonable accommodation if you are unable to or are limited in your ability to access job postings or provide additional information asked in the job posting.

You can request reasonable accommodation by contacting the People Team at

Required Experience:

Contract