Ombudsman Intake Assistant

Anchorage, AK - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description: Are you the person everyone calls when they need help with a problem
Do you enjoy figuring out the answer
If you answered yes this may be the perfect job for you!

The Alaska State Ombudsman is recruiting for an Intake Assistant to join our team in Anchorage.

About Us:We help people resolve their complaints about state agencies. Our mission is to conduct investigations with objectivity and curiosity and to connect people to resources so they can solve their problems effectively. Our work is guided by ourCore Values:

Objectivity: We are committed to reviewing citizen complaints without bias or preconception.

Curiosity: We are committed to looking carefully at citizen complaints and the larger context in which they arise. We are also committed to a culture of perpetual learning and discovery.

Respect: We are committed to treating everyone with respect and compassion to listening to understand and to maintaining a work environment that fosters acceptance compassion and understanding.

Integrity: We are committed to performing our work with honesty fairness and authenticity and in accordance with professional and statutory ethical guidelines.

Public Service: We are committed to helping people resolve their complaints individually and to improving the effectiveness and equity of government systems.

Watch our videos about the interesting work of the Alaska State Ombudsman:

About the Position: The Intake Team plays a crucial role serving as the first point of contact with the public. You will communicate with people from a variety of backgrounds through phone calls emails and letters. You will collect information about a wide variety of complaints and present these to investigators. You will think creatively to connect people with the best resources to help find solutions. You will manage a dynamic workload in a public service-oriented environment.

Benefits of Joining Our Team: Our office enjoys collaborating as a team and we offer a supportive work environment so a new coworker can thrive. Although contacts from the public will sometimes be challenging the ombudsman team always offers support to Intake staff if a difficult situation arises. You will never be bored because you will always be learning.

General Position Description:

The Intake Assistant is primarily responsible for communicating with the public collecting information about their problems and determining if the issues presented are jurisdictional for this offices review. You will ask thoughtful questions perform initial research follow up with the complainants as needed and write summaries of the complaints for investigators to review. If complaints are determined to be non-jurisdictional premature or better suited to be handled by another agency you will share referrals to other services with the complainant.

Who we are looking for:

A successful applicant will have some or all of the following competencies:

Interpersonal Skills: Shows understanding professionalism courtesy tact concern and politeness to others; maintains composure when dealing with individuals who are difficult or hostile because they may be distressed; relates well to people from varied backgrounds and different situations; is aware and sensitive to cultural diversity race gender disabilities and other individual differences or backgrounds.

Problem solving: Is able to parse out problems; collects relevant accurate information; uses sound judgment to generate and evaluate alternative solutions and offer viable suggestions for assistance.

Organizational Skills: Can effectively maintain paper and electronic files related to complaints and administrative duties; commits to completing assigned duties on time; demonstrates responsible behavior in performing daily tasks.

This position is full time (37.5 hours per week with the option of 40 hours per week) fully exempt and serves at the pleasure of the Ombudsman. The position will be filled in Anchorage.

For information about the job duties and desired knowledge skills and abilities review the Ombudsman Intake Assistant Job Class Specifications here.
Minimum Qualifications: MINIMUM QUALIFICATIONS:

Bachelors Degree preferred with at least one year of experience in a related field such as constituent relations in Alaska state local or federal government; information and referral services; case management or social service navigation; general government experience; or consumer complaint resolution or customer relations.

OR

High school diploma or equivalent AND four years of experience in a related field such as constituent relations in Alaska state local or federal government; information and referral services; general government experience; or consumer complaint resolution or customer relations.

Cover Letter:A cover letter is required. Please attach it as a separate document for this position. The cover letter should discuss how your knowledge skills and experience align with the Alaska State Ombudsman organizations core values of objectivity curiosity respect integrity and public service.

Please attach the cover letter to your application before submitting it online or if you are unable to attach to your application fax it to the contact number provided in the job posting before the closing of this recruitment. The cover letter will be used to help determine which applicants will advance to the interview phase of the recruitment and selection process. Omission of required documentation listed will result in an incomplete application and you will not receive further consideration.
Additional Required Information: Other Information:

This job class series is in the exempt service is nonpartisan and serves at the pleasure of the Ombudsman.

It is essential that the nonpartisan nature integrity and impartiality of the Alaska State Ombudsmans functions and services be maintained. The Ombudsman and members of the ombudsman staff may not join support or otherwise participate in a partisan political organization faction or activity including but not limited to the making of political contributions. However the Ombudsman and ombudsman staff are not restricted from expressing private opinions outside the workplace registering with a political party or voting.
Contact Information: Legislative AffairsPersonnel

Job DescriptionAre you the person everyone calls when they need help with a problemDo you enjoy figuring out the answerIf you answered yes this may be the perfect job for you! The Alaska State Ombudsman is recruiting for an Intake Assistant to join our team in Anchorage.About Us:We help people resol...