Reservation Agent

We are looking for a full-time Reservation Agent to support our Reservation Department.

As our next Reservation Agent you will be:

• Responsible for all reservations over the phone by fax or internet e-mail and handles all associated operations
•  Increases and optimises room sales in line with the brand and hotels sales policy
• In this role you ensure guests receive a warm welcome and assistance as requested in line with the Company standards.

• Follows up the administration of reservations very thoroughly making check-in operations easier for the front desk team.
• Handles reservations by applying the various step-by-step processes defined by the brand.
• Enters reservation details precisely and correctly.
• Ensures that information is passed on to the people concerned.
• Confirms the reservation; takes care over written communications.
• Communicates and cooperates with the other hotel departments.

Qualifications :

• Guest focused personality is essential
• Experience is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English additional languages are a plus

Additional Information :

What will you get

Having great people involves great rewards! As an employee of Accor you will be part of a world leading hospitality brand offering many other perks such as:

• Pension Scheme
• A Discount Card to be used in Accor Hotels Worldwide
• Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
• Training & Development
• Additional holidays with service
• Recommend a friend scheme
• Employee Advisory Service
• ...And much more !

Information on the processing of personal data
When you submit an application to Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates personal data and to the exercise of their rights of access opposition rectification and deletion is available in our Employee Privacy Policy.

Remote Work :

No

Employment Type :

Full-time