Engagement Manager (mfd)
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Job Location:
Any - Germany
Monthly Salary:
Not Disclosed
Posted on:
24 days ago
Vacancies:
1 Vacancy
Department:
Sales
Job Summary
Customer Relationship Management
- Serve as the main contact for assigned customers ensuring continuous and proactive communication.
- Build and maintain strong long-term customer relationships based on trust and mutual success.
- Identify customer needs goals and pain points and translate them into actionable insights for internal teams.
Customer Engagement and Ideation
- Explore and support customer-driven ideas helping shape them into feasible solutions.
- Collaborate with customers to identify innovation opportunities and value-added services.
- Act as a liaison between customer stakeholders and internal technical or delivery teams.
RFP and Requirements Support
- Support the preparation and response to RFPs RFIs and RFQs by gathering and clarifying requirements.
- Facilitate workshops or meetings to refine scope and align customer expectations.
- Ensure that all proposals and solutions are accurately aligned with customer business needs.
Project and Delivery Support
- Work closely with project and delivery teams to ensure customer satisfaction during execution.
- Monitor progress handle escalations and ensure timely communication with all parties.
- Track performance metrics report progress and identify improvement areas.
Strategic Account Development
- Identify opportunities for upselling cross-selling or extending service scope.
- Contribute to account plans and engagement strategies to support business growth.
Qualifications :
- Bachelors degree in Business IT Engineering or a related field (Masters degree is a plus).
- 3 years of experience in customer engagement account management or project management.
- Strong understanding of solution development RFP processes and customer success practices.
- Excellent communication interpersonal and negotiation skills.
- Ability to translate technical or complex requirements into clear business context.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Fluent German and English language skills
Additional Information :
- 30 days of paid vacation internal and external training opportunities MyN Nagarro Employee Share Program attractive company car and company bicycle arrangements company-funded accident insurance policy modern office space at central locations with high-tech equipment sports programs access to the corporate benefits portal free fruit and drinks.
- Plenty of room for innovation in a high-growth environment with the latest technologies and products. With us you can get involved and make a difference.
- Flat hierarchies and a long-term stable job with attractive development opportunities.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
Nagarro helps future-proof your business through a forward-thinking, fluidic, and CARING mindset. We excel at digital engineering and help our clients become human-centric, digital-first organizations, augmenting their ability to be responsive, efficient, intimate, creative, and susta ... View more
