Customer Support Expert – Fluent in German & English – Varna, Office-Based
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
- Respond to customer inquiries mainly on chat and email
- Accurately document all customer interactions and case details in the CRM system
- Follow communication procedures guidelines and policies
- Escalate complex or sensitive cases to the relevant internal teams while ensuring customers are kept informed
- Navigate multiple systems simultaneously with efficiency
Qualifications :
Qualifications:
- Native-level German (C1-C2) and good command of English (B2)
- Excellent written and verbal communication skills
- Strong computer literacy and ability to work across multiple platforms
- Strong attention to detail and the ability to follow processes and guidelines accurately
- Previous experience in a customer support or customer-facing role is an advantage
Additional Information :
What We Offer:
- Attractive salary and long-term job security with a permanent contract
- Work from our office in Varna
- Flexible working hours
- 21 days of paid annual leave
- Additional health and life insurance
- Meal and gift vouchers
- Transportation allowance
- Employee recognition programs
- Individual training for professional development
- Clear career prospects with internal promotion opportunities
- A pleasant modern work environment with cozy relaxation areas
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
