Manager Patient Access
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Job Location:
Albuquerque, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
18-10-2025
Vacancies:
1 Vacancy
Job Summary
Overview
Presbyterian is seeking a Manager - Patient Access. This postiion is responsible for managing the daily operations of the Patient Access teams to ensure all functions related to pre-registration insurance verification financial counseling up-front cash collections and denials are performed within the established quality standards.
This includes timely accurate registration and billing of all patients. Responsible for developing quality productivity and in-process measures for areas of responsibility. Implements process improvement initiatives to ensure patient/employee satisfaction and positive financial outcomes are met. Ensures that departmental goals and objectives are developed and met in a timely and efficient manner while maintaining quality. assurance and adhering to regulatory requirements.
- This is a Full Time position - Exempt: Yes
- Job is based at Presbyterian Kaseman Hospital
- Work hours: Varied Days and Hours
Preferred Qualifications:
- Customer Service
- Supervisor and manager experience
- On boarding and offboarding
- Good leadership skills
- Healthcare experience
- Patient Access experience
Join a workplace where compassion meets purpose. Apply today!
Qualifications
- Bachelors degree in Business Administration or related field or equivalent experience in lieu of the required education in accordance with company standards is required.
- Three to five years medical healthcare Patient Access experience with a minimum of one year Patient Access Supervisory or Managerial experience of at least 10 employees.
- Work history demonstrating increasing areas of responsibility and accountability preferred.
- Excellent written and verbal business communication skills.
- Detail and results oriented.
- Ability to work independently and make decisions.
- Excellent problem solving organizational skills people and management skills and the ability to function effectively high levels of stress.
- Demonstrated strong keyboarding skills ensuring efficient data entry and documentation.
- Knowledge in Microsoft Office Products.
- Pass EPIC proficiency test required with a 85% score at completion of the Epic Training class.
Responsibilities
- Manages the daily unit operations and performance of the Patient Access. Responsible for the supervision of admitting staff with the assistance of supervisors to ensure that all routine departmental operations are completed in a timely accurate and compliant manner. Manages personnel functions of the department when needed in accordance with the established hospital and departmental personnel policies.
- Contributes to staff efficiency and skill improvement by consistent weekly observation evaluation and feedback of work through the established Stratified Processing Environment process. Identifies and addresses all staff and/or supervisor training needs as proactively as possible to enable top performance.
- Directs supervisor/staff in the implementation of quality assurance procedures to: (1) systematically assess quality and (2) provide feedback to teams to stimulate improvement.
- Monitors unit productivity to identify areas of inconsistency and to optimize utilization of staff resources. Utilizes appropriate reporting to monitor workloads production and inflow. Works with supervisor in establishing productivity standards. Works with supervisor in evaluating staffing requirements (both temporary and permanent) based on current volumes and productivity. Ensures appropriate training coaching and corrective action activities are completed in response to low productivity.
Benefits
About Presbyterian Healthcare Services
Presbyterian offers a comprehensive benefits package to eligible employees including medical dental vision disability coverage life insurance and optional voluntary benefits.
The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities - like challenges webinars and screenings - with opportunities to earn gift to earn gift cards and other incentives.
As a mission-driven organization Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers markets and local partnerships. Founded in 1908 Presbyterian is a locally owned not-for-profit healthcare system with nine hospitals a statewide health plan and a growing multi-specialty medical group. With nearly 14000 employees it is the largest private employer in the state serving over 580000 health plan members through Medicare Advantage Medicaid and Commercial plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
Maximum Offer for this position is up to
Compensation Disclaimer
Required Experience:
Manager
Key Skills
- Active Directory
- Identity & Access Management
- LDAP
- SAFe
- Assistive Technologies
- Authentication
- Pediatrics Experience
- NVDA
- Sailpoint
- SSH
- SSO
- Oracle
About Company
Find the medical care and health plan you and your family need at Presbyterian Healthcare Services, an integrated system of hospitals, healthcare providers and insurance plans serving patients and members in New Mexico.
