IT Client Support Specialist I

Facilities and Business Operations:

Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty staff students and the broader community. We are committed to excellence providing unparalleled expertise and maintaining a world-class standard in service.

Please visit us at: or Facebook and Instagram: UCF Facilities

The Opportunity:

UCF IT within Facilities and Business Operations is seeking to hire an IT Client Support Specialist I. The IT Client Support Specialist I is responsible for providing support to Technology Lending operations which offers technology and student assistance as well as providing desk-side IT support including software and hardware troubleshooting configuration and installation. Support is provided over multiple channels including phone email chat walk-up and desk-side. This position will provide support at our UCF Downtown location.

Responsibilities:

• Maintain upgrade install diagnose and repair hardware including desktops laptops peripherals and accessories.

• Perform installation of software and operating systems (Windows macOS Linux).

• Use electronic and networking testing equipment to diagnose computer equipment problems and troubleshoot network issues.

• Assist in creating knowledge base articles to document solutions processes and procedures.

• Provide client education on how to use equipment software and university systems.

• Work with vendor escalation services process vendor support tickets for UCF IT and communicate effectively with UCF IT Infrastructure management and clients.

• Meet assigned Objectives & Key Results (OKR) and service level target metrics on an annual basis to ensure a high level of service delivery.

• Follow Standard Operating Procedures within UCF IT and the Infrastructure department to perform: Change Management Request Management Incident Management and Problem Management functions within ServiceNow. Meet service level targets to ensure a high level of service delivery.

• Other duties as assigned which may include a temporary supervisory role for the sub-unit within the department if the supervisor is unavailable (examples: sick or annual leave).

Minimum Qualifications:

High School Diploma or Equivalent and 4 years of relevant experience or a Bachelors degree and 0 years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Experience with Windows 10 and Windows 11.

• Experience with macOS.

• Customer service experience.

• Deskside support experience.

• Familiarity with IT service management tools such as ServiceNow.

• Familiarity with BeyondTrust or similar remote support tools.

Special Instructions to the Applicants:

The anticipated hourly range for this position is $20.29 to $22.57. The final rate will be determined based on the candidates qualifications experience and internal equity considerations.

If you are selected as the final candidate for an employment opportunity both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.

Are you ready to unleash YOUR potential

As a next-generation public research university and Forbes-ranked top employer in Florida we are a community of thinkers doers creators innovators healers and leaders striving to create broader prosperity and help shape a better future. No matter what your role is when you join Knight Nation youll play an integral role at one of the most impactful universities in the country. Youll be met with opportunities to connect and collaborate with talented faculty staff and students across 13 colleges and multiple campuses engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow youll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and youll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages including Medical Dental Vision Life Insurance Flexible Spending and Employee Assistance Program

• Paid time off including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts including tickets to many Orlando attractions

• Education assistance

• And moreFor more benefits information view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting it is UCFs expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Veterans Preference:

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans Preference please visit a Florida public university the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position please call or email .

For general application or posting questions please email .