Director, PACE Program Center

On Lok PACE

We are a non-profit committed to our participants.

Dedicated to The Care of Elders:

PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible.

Seniors their family members and caregivers face many issues including transportation to appointments management of medications coordination of medical care from different specialists lack of social interaction and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care social and recreational activities and other senior care services.

We understand the importance of a system that works together. Your expertise drive and passion can help us carry out our mission to improve lives and advance healthcare.

Join our team of leaders to begin a rewarding career!

POSITION SUMMARY: Under the direction and supervision of the Regional Director of Program for All Inclusive care of the Elderly (PACE) Operations the PACE Center Director is responsible for the management of center operations - service delivery quality of care staffing and finances and execution of program related projects for the facility. The PACE Center Director serves as an effective link with On Loks administration OLSHS management team and program staff to coordinate and execute all program-related tasks. Your expertise drive and passion can help us carry out our mission to improve lives and advance healthcare.

DUTIES / RESPONSIBILITIES:

Program Leadership Staffing Management & Development

• Provides leadership and is actively involved in the development and facilitation of participant care planning care coordination risk management and service utilization. This includes program oversight and ensures execution of all regulatory and compliance requirements. Responsible for planning organizing and directing the day-to-day operations of the PACE center.
• Maintains employee morale and use ongoing training/mentoring sessions to improve quality productivity and lessen employee turnover. Sets and reinforces standards for acceptable levels of performance and behaviors.
• Ensures quality compassionate and competent service delivery across all On Lok external partnerships. Implement and strengthen systems workflows policies programs and performance. Demonstrates leadership with create key partnerships across On Loks PACE centers alternative care settings (ACS) and others.
• Serves as an effective link with On Loks internal partnership administration On Lok Senior Health Services management team and program staff through key indicator management professional and polished communication productive collaboration and facilitation of change opportunities.
• Ensures continuity and consistency in delivery and quality of services by ensuring the center is adequately collaboration with other leadership implements center staffing plan supervises and evaluates staff performance and promotes staff development. Ensures that all interdisciplinary team (IDT) members are effectively and actively participating in participant care planning coordination problem solving by providing ongoing coaching and training.
• Monitor staffing trends including performance turnover overtime employee recognition.

Quality Assurance Improvement & Compliance

• Collaborates with the Quality Assurance Practice Management Medical and program leadership to continuously seek ways to improve workflow efficiency and participant care process efficiency resulting in an improvement of participant care outcomes and staff utilization.
• Stand up on-site compliance monitoring and evaluation plan to continuously pursue audit preparedness.
• Develops and implement corrective plans of action for identified areas of improvement.

Participant Care Management

• Leads the coordination of the interdisciplinary team (IDT) and center resources to develop coordinate monitor and execute participant care plan goals for all center participants.
• Ensures staff are provided with the resources trainings and tools needed to deliver all care planned goals.
• Identifies opportunities for care plan innovation with the identification of new service delivery options or modalities separating On Lok PACE from other health plans and providers.
• Leads process improvement initiatives and trainings with the interdisciplinary team to improve collaboration between departments in the development of care plan goals and execution. Ensures and reinforces oversight of excellent IDT service delivery.
• Partners with the other PACE Center Directors to design standardize and implement process improvement and solution to advance the daily operations.
• Strengthens cross functional partnership with support departments to ensure promotion and utilization of the advanced technology to capture state of the art. processes and procedures for efficient use of staff and communication with participants customers vendors and partners.
• Monitors compliance and adherence to regulator standards on care planning.
• Manages against over provision of resources through effective preventative care planning for all participants.

Financials & Asset Management

• Effective management of resources and systems to ensure the center meets their operational human resource and budgetary goals.
• Provides oversight management and strategic direction of center finances to ensure capital expenditures operational expenses staffing and participant care utilization are within acceptable budgeted variance.
• Oversees facility assets space equipment maintenance and safety.
  

Strategic Planning & Project Execution

• Formulates and advances the goals and objectives of the organization by developing specific performance goals implementing quality improvement plans with center staff participating in establishing and monitoring financial projections.
• Maintains active involvement in the promotion of On Lok in the community. Partner with Marketing Outreach and PACEPartners to strategize and develop ideas for greater outreach/visibility efforts.
• Leads and designs standardization and continuous process improvement efforts; uses change management methodologies and create excitement around change and improvement. Utilizes of process improvement techniques (i.e. Lean Six Sigma) and Project Management tools as appropriate.
• Other duties as assigned.

QUALIFICATIONS (knowledge skills abilities):

• Bachelors Degree in Healthcare or related
• 4-7 years experience working with the geriatric or frail population
• 2-4 years experience in healthcare-related operations and administration.
• 2-4 years financial management.
• Demonstrated experience and success in leadership/supervisory positions.
  
• Proven ability as a skilled facilitator with excellent communication and interpersonal skills.
  
• Demonstrated ability to bring broad perspective on health and social issues and to bridge these issues in daily operations.
  
• Documented success in formulating leading and executing business goals and objectives.
  
• Demonstrated competency in the use of standard business software to manage business intelligence electronic health records system (EHR) enterprise business systems (EBS) and Microsoft suite.
  

The above statements are intended to describe the general nature of work performed. They are not considered as an
exhaustive list of all job tasks performed. On Lok reserves the right to change job descriptions work hours or work sites as required by the program.

On Loks Employee Benefits include (eligible for any position for 20 hr/wk or more):

• Medical Dental and Vision coverage
• Retirement Savings Plan 403(b) and Term Life/AD&D Insurance
• Flexible Spending Account Commuter Benefits Pet Insurance and Employee Discount Program
• Mental Wellness Resources and Employee Assistance Program (EAP)
• Holidays (10 per year) vacation time sick leave long-term disability insurance and additional benefits are available.

Pursuant to the San Francisco Fair Chance Ordinance and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a) we will consider for employment qualified applicants with arrest and conviction records.

On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy) race religion color gender gender identity gender expression sexual orientation national origin ancestry disability medical condition genetic information marital status age military or veteran status or any other legally protected status.

If you require reasonable accommodation to participate in the job application or interview process to perform essential job functions and/or to receive other terms privileges or benefits of employment please contact Talent ().

Required Experience:

Director