Customer Success Manager French Speaker
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As the Manager of Customer Success you will support yourcustomersas they transition from sales prospects to active users of your products. The roles responsibilities include expand customer accounts increase customer retention solve customer issues and drive customer satisfaction. Your main focus will be onbuilding customerloyalty and nurture long termclientrelationships. Your main goal is building and leading customer success that is focused on delivering exceptional value to all customers around the world.
A third language other than English and French is highly beneficial for communicating with our diverse customer base.
Your mission should you choose to accept it:
Work with customers stakeholders to understand their goals assess their capabilities and assist with recommendations
Understanding and knowledge of Mews products
Guide customer on org strategy governance and change management best practices based on customers needs
Working alongside the project management team in assisting with planning and delivery of tasks
Build a relationship with the customers IT and business leadership
Working collaboratively across different teams working with internal stakeholders and effectively communicating customers needs with product teams
Assistance with cross-department requests Asana tasks and projects in cross-departments
Youll be a great fit if you bring a few of the below with you:
High education degree (Communications or Marketing Degree) preferred
Experience working in cross-functional and customer interfacing role
Experience in a similar senior role between 5-7 years
Fluent in English/Other languages would be considered as a bonus
Ability to prioritize tasks on value timeline and interdependency
Creative thinking and strong presentational skills
Strategical thinker with the ability to think and respond quickly in front of customers
Ability to grasp technological and business concepts
Understanding PMS products and platform features
Experience using Panda Doc Pipedrive Salesforce Salesmachine Asana Xero PowerBI and Slack
Sales experience is a plus
Required Experience:
Manager
Key Skills
- Acting
- Anti Money Laundering
- Electrical Designing
- Marketing & Promotions
- Dsp
- Immigration
About Company
Cloud-native, Mews PMS is an innovative hospitality management system that enables automation to boost revenue and empowers remarkable guest experiences.
