Golf Shop Associate (Variable Hour)

JOB LOCATION

Cityof AuroraColorado

It is an exciting time to work for the City of Aurora were growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles or core values that are used to implement their mission and vision. Those values represent the touchstone for the organization guiding the decisions of the individuals and the organization. At the City of Aurora we demonstrate our excellence by modeling the CORE 4 Values of:IntegrityRespect Professionalism andCustomer Service and we welcome all who share these values to apply.

Why Work for Aurora

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

We are seeking aGolf Shop Associateto join our team which is part of the Parks Recreation and Open Space Department.

If you view customer service as the ultimate hole-in-one where every interaction is an opportunity to make someones day we need you on our team. This role is more than just working in a golf shop; you are the Director of First Impressions for our city-owned course.

Forget the complex terminology and focus on the fundamentals: the customer experience must always be the priority if we want to be successful. The ideal candidate possesses a genuinely friendly nature and a service-oriented attitudeyou genuinely want to help customers feel welcome and appreciated. You also understand that as a government employee it is our job to serve the public.

When things get stressful you handle it like a seasoned pro draining a clutch three-footerwith a calming influence and tact. You also have an open mind and can look at situations from multiple perspectives to creatively solve problems.

Daily you will perform functions associated with our operations primarily focused on assisting golfers with check-in and making reservations. You will help keep the flow of play running smoothly on the course and occasionally you may assist with outside service duties when needed.

The hiring salary is $16.00/hour.

This job announcement is to collect applications from candidates for current and future Golf Shop Associate Outside Services positions. Applicants will be contacted only when a position need is identified and qualifications match the positions needs.

This position is classified as VHNE (Variable Hour Non-Benefit Employee) where the selected candidate will work less than 29 hours per week. This position does not provide medical benefits. This position earns sick leave in accordance with the Healthy Families and Workplace Act.

PRIMARY DUTIES & RESPONSIBILITIES

• Performs functions in person and over the phone related to golfers checking in to play making reservations or general informational inquiries. Daily functions include but are not limited to providing exceptional customer service cash handling POS and reservation systems assist with customer inquiries/concerns communicate issues appropriately with maintenance and outside service staff provide retail tournament and club/league assistance and monitor flow of play on the course
• Assist with various programming and or marketing activities for the course and Golf Division
• Those with golf instruction experience may be asked to help with instructional programming
• May be issued keys and asked to help with opening and closing responsibilities
• Will help with outside service duties when need arises
• Performs other related duties as assigned

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education training and experience that demonstrates required knowledge skills and abilities may be considered.

Education:

• No minimum requirement

Experience:

• No minimum requirement

Preferred Qualifications:

• Previous customer service experience working in a golf shop or similar retail environment

Knowledge:

• Awareness that the customer experience must be the priority if we are to be successful
• Understanding that as a government employee it is our job to serve the public
• Awareness of the importance of treating everyone with equal respect and kindness
• Awareness of generally accepted cash handling best practices
• General knowledge of the traditions surrounding the game of golf

Skills:

• Strong interpersonal skills showcased by a genuinely friendly nature (in-person and phone)
• Servant oriented attitude desire to help customers feel welcome and appreciated
• Exhibits a calming influence in conflict situations
• Knowing when to offer assistance to help with a situation
• Experienced in traditional computer operations and windows-based programs

Abilities:

• Establish and maintain effective working relationships with employees at all levels of organization
• Be professional when interacting with fellow-employees and the public
• Handle sensitive situations with tact and diplomacy
• Communicate effectively both orally and in writing
• Know when to call on a supervisor or another more experienced staff member to assist with a situation
• Creatively solve problems negotiate and handle stressful situations in a positive manner
• Have an open mind and look at situations from multiple perspectives
• Take direction and sometimes criticism from superiors in a constructive manner

Licenses and Certifications Required:

• Colorado Drivers License (at the discretion of the Supervisor) within three months of being hired

WORKING CONDITIONS

Essential Personnel:

When a local announcement of emergency or disaster is declared by the city all City of Aurora employees may be required to work as essential personnel.

Physical Demands:

• Medium - work that involves lifting/carrying no more than 50 pounds with or without assistance at a time
  • Continuous standing and walking
  • Occasional sitting pushing pulling bending carrying stooping
  • Clear vision to read computer monitor and written documents
  • Speech communication and hearing to maintain communication with employees and citizens
  • Hand/eye coordination for operation of computer keyboard golf carts and misc. equipment
  • Hand/eye coordination for operation of computer keyboard golf carts and misc. equipment

Work Environment:

• Works primarily indoors but may work outdoors assisting customers and employees with daily play and/or programming activities in varying weather conditions

Equipment Used:

• Uses standard office equipment including personal computer and common office software such as email internet Word Excel and various golf specific software programs
• Driving a golf cart will be a frequent requirement of this position.
• This position may require the incumbent to use personal equipment (e.g. vehicle cell phone tools etc.) in the course of their employment.

For Veterans preference: Please show all of your employment history including military service and related documentation (DD214) on the application.

The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex race age sexual orientation creed national origin disability or military status gender identity unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.

Despite the changes in Colorado law the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.

Drug Testing Thorough Criminal Background Check and Employment References:
As a condition of employment all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check.

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.

Employment references will be conducted on finalists for City of Aurora vacancies.