Food & Beverage Reservations Agent

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS!

A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms including 56 suites and a Presidential Suite there is something for all.

2023 was the hotels 60^th anniversary which has seen the refurbishment of Executive rooms and suites as well as a re-development of the lobby level including a brand new restaurant and bar.

Annual Salary ranging from 28000 upto 29000

BENEFITS

28 days paid holiday increasing with service

Exclusive high-street discounts through Perks at Work portal

Industry-leading Team Member discounts on hotel stays for you your family and friends

Access to leadership and development programmes through Hilton University

Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace

Reward programmes incentives and team member recognition as well as long service awards

50% off in Hilton restaurants and bars (subject to individual outlets)

Refer a Friend Scheme

Uniforms provided and laundered complimentary

Free meals on shift

What will I be doing

As a Reservation Agent you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service options and other solutions to meet Guest and customer needs. Specifically a Reservations Agent will perform the following tasks to the highest standards:

• Convert quickly inquiries into contracted business
• Respond positively to sales inquiries to develop future sales leads
• Identify sales leads as appropriate
• Respond to all customers in a highly professional manner including ensuring all reservations are completed accurately and to the Guests expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications or other collegiate-level degree

EVERY JOB MAKES THE STAY.

At Hilton It Matters Where You Stay but The Stay is only one side of the know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.

Find out more about all our brands and hotels -Hilton Brands Global Hospitality Company

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