Lab Services Manager

Job Summary

Job Description

Essential Functions:

Manage the day-to-day operations and performance of the field operations team.

Act as a point of contact with customer personnel including troubleshooting and resolving escalated customer issues.

Work with managers and supervisors to ensure smooth client site inclusive of PTO requests employee absences and critical client coverage requests.

Oversight to maximize billable hours of unassigned field staff to tasks/projects such as lab moves and special projects.

Responsible for the accuracy and updates of team structure

Manages and leads a high-performance team; provides mentoring.

Fosters a success-oriented accountable environment.

Manages policy in the areas of quality cost reduction complete and on-time delivery safety customer satisfaction employee

relations visual controls and performance measures.

Conducts regular meetings with supervisors/management to review ongoing work procedures problem solving etc.

Learning and performing Lab Services tasks as needed. Providing training backup and additional support for Lab Services

direct reports.

Identifying and implementing improvements and best practices to internal and client-facing services workflows

Performing work process documentation metrics tracking communication routines and client account management tasks.

Performance management of direct reports and assigned service areas.

Additional administrative and lab services support tasks as necessary.

Requirements:

4-year degree or equivalent experience.

2 years of team management and leadership experience.

o experience managing remote teams a strong plus

2 years of laboratory or medical environment (academic or industry) experience a plus but not required.

Microsoft Office skills i.e. Excel Word etc. Excellent written and verbal communication skills

Knowledge of P&Ls job costing and forecasting.

Professional demeanor and superior interpersonal skills are essential.

Proven ability to work well with others and motivate people.

Will work both independently and as part of a team with people at all levels of the organization.

Work Environment

Small-to-large office environment.

Fast paced work environment.

The noise level in the work environment is usually moderate.

Exposed to a combination of normal office type environments and shop environments.

Regularly exposed to dust odors oil fumes cleaning products and noise.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the

essential functions of this job.

While performing the duties of this job the employee is occasionally required to perform the following repetitive movements: stand

walk sit handle or feel objects tools or controls reach with hands and arms climb stairs balance stoop kneel crouch or crawl talk

or hear. Ability to stand walk and sit for long periods of time. The employee may occasionally lift and/or move up to 40 pounds of

office and facilities equipment (cleaning products tools and ladders) and trash and the ability to safely use equipment provided.

Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and

the ability to adjust focus.

Under The Americans with Disabilities Act reasonable accommodations may be made to enable individuals with disabilities to perform

the essential functions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that

are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Work Authorization

Authorized to work in the U.S.

Equal Employment Opportunity Employer

Flagship is an equal opportunity employer. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs. We do not discriminate on the basis of race color religion marital status age national origin ancestry physical or mental disability medical condition pregnancy genetic information gender sexual orientation gender identity or expression veteran status or any other status protected under federal state or local law.

Americans with Disabilities Act

Under the Americans with Disabilities Act reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!