Technical SupportHelp Desk Manager
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Job Location:
New York City, NY - USA
Hourly Salary:
$ 60 - 75
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position: Technical Support/Help Desk Manager
Company Overview:
Evolution Sports Group is a leading sports management company that specializes in providing comprehensive services to professional athletes teams and organizations. Our mission is to support and enhance the careers of our clients through innovative and personalized strategies. We are dedicated to delivering exceptional results and building strong long-lasting relationships with our clients.
Position Overview:
We are seeking a highly skilled and experienced Technical Support/Help Desk Manager to join our growing this role you will be responsible for managing and leading our technical support and help desk team ensuring the smooth and efficient operation of our IT systems and providing exceptional customer service to our clients.
Key Responsibilities:
- Manage and lead a team of technical support and help desk professionals providing guidance training and support to ensure the teams success
- Oversee the day-to-day operations of the technical support and help desk department including monitoring performance setting goals and implementing strategies to improve efficiency and productivity
- Act as the primary point of contact for all technical support and help desk escalations ensuring timely and effective resolution of issues
- Collaborate with other departments to identify and implement technology solutions that support the businesss objectives
- Stay up-to-date with the latest industry trends and advancements in technology to continuously improve our systems and processes
- Manage relationships with external vendors and service providers to ensure the timely delivery of IT services and support
- Provide regular reports and updates to senior management on the performance of the technical support and help desk team and the overall status of our IT systems
Qualifications:
- Bachelors degree in computer science information technology or a related field
- Minimum of 2 years of experience in a technical support or help desk role with at least 2 years in a management or leadership position
- Proven experience managing and leading a team with excellent communication interpersonal and leadership skills
- Ability to troubleshoot and resolve complex technical issues quickly and efficiently
- Strong project management skills with the ability to prioritize and manage multiple tasks and projects simultaneously
- Excellent customer service and problem-solving skills
- Knowledge of sports industry and experience working with athletes or sports organizations is a plus
If you are a highly motivated and skilled technical support professional with a passion for sports we want to hear from you! Join our team at Evolution Sports Group and help us drive success for our clients through innovative and cutting-edge technology solutions.
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
