Tech Support Specialist with French

Tech Support Specialist (Tier 1) French Market

Location: Lisbon Portugal (accommodation option available)
Start Dates: 3 November 2025 or 2 December 2025

Are you passionate about technology and solving customer challenges Join a fast-growing SaaS platform that empowers businesses and accounting professionals to manage their financial operations with ease. Were looking for a French-speaking Tech Support Specialist (Tier 1) to provide exceptional technical assistance and ensure every user enjoys a seamless platform experience.

Your Role

• Act as the first point of contact for customers via email chat or phone.

• Diagnose and resolve technical issues efficiently escalating complex cases when needed.

• Help users navigate and optimize the platform to its full potential.

• Use your SQL knowledge to perform data checks basic queries and troubleshoot system-related issues.

• Collaborate with internal teams to enhance support quality and product performance.

• Maintain excellent communication and customer satisfaction standards.

What Were Looking For

• Native-level French with strong written and verbal communication skills.

• Intermediate English (B2 level) for collaboration with global teams.

• SQL knowledge is required.

• Tech-savvy and passionate about SaaS or financial technology.

• Strong analytical thinking and customer-oriented mindset.

• Prior experience in technical support or customer service is a plus.

Compensation & Perks

For Local Candidates: 1251.84 EUR gross/month

This all-inclusive package features:

• Base salary
• Room allowance
• Holiday & Christmas bonuses
• Monthly food allowance

For International Candidates: 1050.00 EUR gross/month

This all-inclusive package features:

• Competitive base salary
• Room allowance
  
• Holiday & Christmas bonuses
  
• Monthly food allowance

Relocation Package Weve Got You Covered!

• Moving abroad We make it easy and stress-free:
  Airport pickup upon arrival
• Full administrative support (residency registration banking setup etc.)
• Reimbursement of your initial flight
• Annual return flight to your home country (EU residents only)
• 14 months of fully equipped company housing
• Welcome kit with essentials (towels sheets pillow and more)

Contract Details

• Contract Type: Temporary with real potential for renewal and long-term employment

• Trial Period: 1 month

• On-site visits: Required at most once per quarter (1 day during client visits)

Extra Perks

• Free Portuguese language courses

• Access to sports cooking and social activities

• Friendly multicultural environment with career development opportunities

Hiring Process

1. Application Review

2. Online Language Assessment

3. Interview with the Client

Ready to take your tech career to the next level

Join one of Europes most dynamic SaaS support teams apply now and start your journey in Lisbon!