Business Operations Coordinator

Spektrum supports apex purchasers (NATO UN EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services specialised aerospace and defence sales delivery and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATOs member countries and its partners. The agency was established in 2012 and is headquartered in Brussels Belgium.

The NCIA provides a wide range of services including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATOs communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATOs military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATOs mission to detect deny and defeat threats to its communication networks.
• Information Management: The NCIA manages NATOs information technology infrastructure including its databases applications and servers.

Overall the NCIA plays a critical role in ensuring the security and effectiveness of NATOs communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATOs principal C3 capability deliverer and CIS service provider. It provides maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV and when required stand together in the face of attack under Article V.

To provide these critical services in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID 2025-0325

Role Background

NATO Digital Workplace Centre (NDW Centre) part of NCIA provides simple yet innovative solutions that underpin the Digital Transformation of NATO by providing feature-rich Digital Workplace which enable NATO staff members to connect communicate and collaborate. Personal Workspace and Shared Workspace service areas deliver user-facing services to NATO Commands NATO Force structure and Nations in all 32 Allied Nations underpinned by a number of industry service providers.

Role Duties and Responsibilities

• Plan and submit purchase requisitions in the Purchasers IT system;
• Follow-up with suppliers and acquisition professionals that a purchase order is issued;
• Keep track and report on PO project and service level the budget execution (planned vs. actuals);
• Documenting the action items in meetings and follows-up with the relevant team;
• Creates maintains and improves the internal SharePoint libraries internal and external portals and wiki pages;
• Manages the permission levels for the project team members to access to the project portals and provision of support to the project team members in utilization the SharePoint (SP) portal;
• Performs other related duties as required.

Essential Skills Experience and Certifications

• The Contractors personnel shall be knowledgeable and experienced in the nature of the tasks and activities of the Service.
• The Contractors personnel shall possess valid Personal Security Clearances for the duration of the Contract performance.
• The Contractors personnel shall be courteous and professional in dealing with NATO and
• Purchasers staff.
• The Contractors personnel shall have sufficient knowledge in English language to allow smooth verbal and written communication.
• The Contractors shall strive to lower the rotation of personnel and maintain the same staff working under this SoW.
• The Contractor shall seek Purchasers approval prior to appointing new personnel to work under this Statement of Work.
• The Purchaser will support the Contractors personnel with access to the IT systems as required.
• The Contractor shall submit requests for change of Contractors personnel at least 30 days in advance.
• The Contractor shall handle the Purchasers furnished equipment (PFE) with due care.
• The Contractor shall operate the equipment following the manufacturers requirements.
• The Contractor shall bring immediately to the attention of the Purchaser Point of Contact any issues preventing the execution of the work.
• The Contractors personnel will report to and receive guidance from Purchaser Point of Contact on-site and respective project manager/project executive.
• The Contractors personnel shall follow local site procedures to obtain physical unescorted access to the assigned work position and logical access to the networks in scope.
• The Contractors personnel shall liaise with other Purchasers teams as necessary.

Working Location

• Braine-lAlleud Belgium

Working Policy

• Onsite

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance