Service Delivery Manager
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Job Location:
Buenos Aires - Argentina
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Thales we deliver cutting-edge PAY Solutions that power secure transactions across the world. We are looking for a Service Delivery Manager (SDM) in Argentina to ensure our customers receive outstanding support and service driving satisfaction and long-term partnerships.
As SDM you will be the key interface between Thales and our clients managing support & maintenance contracts for software and equipment while ensuring compliance with SLAs and contractual commitments. You will play a critical role in incident management problem resolution and continuous service improvement.
Responsibilities
- Act as the primary point of contact for customers under support & maintenance contracts.
- Oversee customer accounts: reporting (KPIs SLAs) advising on solution evolution managing renewals and identifying up-sell opportunities.
- Ensure financial follow-up of contracts and monitor customer satisfaction.
- Manage small projects related to change requests solution evolution and continuous improvement.
- Handle incident management including follow-ups escalations and SLA compliance.
- Coordinate actions defined by contract such as preventive maintenance new software releases and installations.
Qualifications & Experience
- Bachelors or masters degree in business Computer Science Electronics Engineering Telecommunications Industrial Engineering or a related field.
- 5 years of experience as a Service Delivery Manager or similar role in IT solutions system integration or complex client-facing environments.
- Strong communication skills in Spanish and English (B2 level minimum).
Position Requirements
- Hybrid role based in Buenos Aires Argentina.
- Availability for international travel within LATAM when required.
- Argentinian citizenship or valid work permit.
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At Thales we provide CAREERS and not only jobs. With Thales employing 80000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here apply now!Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
In all critical environments - air, land, sea, space and cyberspace - decision-makers, operators, crews and members of our armed services and security forces are faced with millions of important decisions every day. It is in supporting these people that Thales in the United States ha ... View more
