IT and Security Operations Analyst
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Job Location:
San Diego, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Who are we
UpGuards mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify assess and remediate cybersecurity risk across their attack surface vendor ecosystem workforce and trust relationships. Our integrated cyber risk posture management platform combines comprehensive security ratings instant risk assessments templated security questionnaires threat intelligence capabilities and agentic AI to give organizations a holistic view of their risk surface.
Our Operations function consists of the IT Legal People Finance and Analytics teams. We are here to be a key enabler to our other teams at UpGuard. Efficiency scale and rich insights are some of the key contributions that this team brings to the table. We look to the future and solve really interesting challenges that will unlock Upguards ability to grow sustainably and efficiently through optimized systems and processes.
Where does this role fit in
Were looking for a smart curious and resourceful human to join our IT and Security Operations team at UpGuard.
Youll enjoy daily interactions with our globally distributed workforcesolving problems improving systems and helping to scale how we support and secure our environment. While our broader team spans enterprise technology operations support cybersecurity and risk this role focuses on core IT operationswith hands-on support break/fix work and meaningful contributions to enterprise and departmental IT enhancements.
Our IT and Security Operations team also plays an active role in DevOps and InfraOps initiativescontributing to tooling automation and the foundations that enable engineering velocity and operational excellence.
You wont just keep the lights on. Youll help shape how we evolve.
What will you do
- Enterprise IT Service Health (30%)
- Run daily weekly and periodic IT and security checklists
- Troubleshoot issues document fixes and raise follow-up actions as needed
- Perform health checks across infrastructure and DevOps (e.g. uptime CI/CD compliance alerts)
- Collaborate with DevOps and InfraOps on platform-level issues
- General IT Support (40%)
- Monitor and action items in the IT support queue with a proactive approach
- Prioritize tasks effectively and align timelines with stakeholders
- Deliver empathetic solutions-oriented support across systems hardware and software
- Project Work (30%)
- Identify and propose improvements as you gain business context
- Work cross-functionally to implement automation tooling and platform enhancements
- Contribute to scripts dashboards and operational improvements
- Feed insights from day-to-day work into long-term strategic initiatives
What will you bring
- Practical experience in modern system administration across cloud-based infrastructure (e.g. GCP) and SaaS environments
- A strong understanding of identity and access management (e.g. Okta) including SSO/MFA SCIM and RBAC concepts and tooling
- Familiarity with low-code/no-code automation platforms (e.g. Zapier N8N) and a mindset for streamlining repetitive tasks
- Experience managing and integrating enterprise SaaS applications ideally in a high-growth or security-conscious environment
- A working knowledge of scripting (e.g. Bash PowerShell Python) to automate tasks support system health checks or build internal tooling
- Exposure to infrastructure-as-code tools like Terraform or similar or a willingness to learn and contribute to InfraOps practices
- A thoughtful empathetic approach to end-user support across globally distributed teams
- Hands-on experience supporting and managing laptop fleets (macOS and ChromeOS)
What will give you an edge
- DevOps experience
- Google Workspace experience
- Mac experience
- Okta experience
Whats in it for you
- Monthly Lifestyle subsidy:use this for financial physical and mental wellbeing.
- WFH set-up allowance:to ensure you have the right environment to work in we will help you get set up within your first 3 months at UpGuard.
- $1500 USD annual Learning & Development allowance:to support your career development all team members will be able to expense development opportunities against this allowance.
- Generous Annual Leave/PTO allowances:time to recharge your batteries.
- 18 weeks paid Parental Leave:irrespective of parenting role.
- Personal Leave allowance:this includes sick & carers leave.
- Fully remote working environment:while we have physical offices in Sydney & Hobart we do not mandate compulsory attendance.
- Top-spec hardware:all team members will be provided with top-spec laptops for their roles.
- Personal device security & online privacy protection subsidy:UpGuard provides team members with a paid subscription to personal device security & online privacy protection platform.
- Generative AI subsidy:UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work.
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UpGuard is a Certified Great Place to Work in the US Australia UK and India establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work apply now to find out why!
As an Equal Employment Opportunity and Affirmative Action Employer qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status.
For applications to positions in the United States please note at this time we can only support hiring in the following US states: CA MD MA IL OR WA CO TX FL PA LA MO or DC.
Before starting work with us you will need to undertake a national police history check and reference checks. Also please note that at this time we cannot support candidates requiring visa sponsorship or relocation.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Council
- Downstream
- Laboratory
- Bakery
- Corporate Development
About Company
Third-party risk and attack surface management software. UpGuard is the best platform for securing your organization’s sensitive data. Our security ratings engine monitors millions of companies and billions of data points every day.
