Customer Onboarding Specialist
Share
Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the role
Our Customer Onboarding team is growing! Were looking for our a Customer Onboarding Specialist to join our team as we scale globally.
As a Customer Onboarding Specialist youll be the guide that takes our farmers from brand new to Halter to fully up and running. Youll own the launch journey end to end making sure farmers get set up confident and seeing real value from day one.
This isnt just about ticking off onboarding steps. Its about delivering a world-class experience that makes farmers lives easier helps them succeed and shows them whats possible with Halter.
Were looking for customer-obsessed proactive people who thrive in fast-moving environments. You listen deeply problem-solve on the go and know how to balance detail with momentum. Above all you care about creating experiences that people rave about.
What your day could look like
- Facilitate the customer onboarding process from sales handover to the successful transition to the Customer Success team.
- Support the adoption of Halters products by implementing onboarding activities that meet customer needs.
- Provide continuous support and guidance to customers throughout their onboarding journey serving as their primary contact.
- Engage in collaborative efforts with Sales Customer Success Marketing and Product teams to deliver a cohesive customer experience.
- Identify and address opportunities to improve the onboarding process and enhance customer satisfaction and efficiency.
- Ensure a thorough and seamless handover of customers to the Customer Success team including the transfer of essential customer information and insights.
- Monitor report and respond to key onboarding metrics to improve the onboarding experience.
- Maintain effective communication with all stakeholders providing updates on onboarding activities outcomes and areas for enhancement.
- Promote a positive onboarding experience encouraging customers to advocate for Halter.
Who were looking for
- Customer Centricity: A proven track record of enhancing customer experiences across various industries complemented by exceptional communication skills that foster strong customer advocacy. Youll be obsessed about all things customer!
- Critical Thinking: The ability to think critically and deeply to understand and resolve complex and unfamiliar customer challenges throughout the onboarding process. Proficiency in utilising data and analytical skills to continuously improve onboarding strategies is essential.
- Organisational Time and Project Management Skills: A strong capability to maintain clear and concise feedback loops while effectively coordinating between internal and external stakeholders. The ideal candidate will also be able to manage projects from start to finish.
Why our team loves working at Halter
- A genuine and shared connection to our mission to make a difference in the world.
- The excitement risk and reward of a high-growth technology scale-up.
- The pride of joining an iconic New Zealand technology company growing successfully on the global stage.
- The opportunity to work with and grow together with an enthusiastic and highly gifted team with diverse backgrounds.
- The opportunity to supercharge your career in a supportive and caring environment.
- Our ideas are truly valued we are able to move fast and our impact is real.
- Dog-friendly office right in the heart of Auckland city. Did we mention dogs and cows
- Delicious snacks and drinks are available for your daily flow.
- Healthy body healthy mind. Were partnered with Southern Cross Health Insurance to support your well-being.
- We offer 6 months of fully paid parental leave for primary caregivers 4 weeks of fully paid secondary caregiver leave and many other parental benefits that support you and your family.
- Our personal growth is important. Halter offers an annual $1000 self-development budget to be used for anything that fuels personal growth.
- Our time to recharge is valued were offered wellness leave and unlimited paid annual leave.
- We offer an inclusive and attractive remuneration package made up of salary benefits and an employee stock ownership plan.
Our Office First Approach
Theres a reason you visit your friends in person live with your family and dont do dinners over Zoom. Humans are wired for connection. We believe a world-class in-person office culture is the best way for high-performing teams.
Being office first is a core pillar of our culture. We believe in-person connections are key to driving your own growth learning impact and building genuine long-lasting relationships. Strong relationships make it easier to disagree give feedback and do meaningful and aligned work. We dont like having heaps of rules or policies but this means having strong trusted relationships is critical.
Were office first not office only. This means working from the office everyday is our default setting but we flex when we need to. We have a high-trust culture so everyone is trusted to do whats best for Halter.
Our office vibe is something special its hard to describe until youre here but people at Halter who have come from fully remote or hybrid companies say they could never go back - the high energy and spectacular people they are now surrounded by everyday makes work so enjoyable. Your growth your learning and your impact is truly unlimited here and a big part of that comes from being together solving problems innovating building context and constantly learning from each other.
About Halter
At Halter were on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break No quad bikes no dogs no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. Its changing lives and transforming an industry. People join Halter to do meaningful work. By joining us youll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think out-work and out-care. Were committed to delivering real change in the world - this isnt easy and in truth we love that its hard. Were backed to deliver on a mission that matters by Tier 1 investors including Bessemer Venture Partners DCVC Blackbird Promus Ventures Rocket Labs Peter Beck and Icehouse ventures.
Join our team
Halter is committed to promoting a diverse and inclusive workplace a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but dont necessarily tick every requirement on this job description please still get in touch and apply to Halter. Wed love to chat to see if youll be an epic fit!
If this opportunity sounds like you please apply below by sending through your cover letter explaining why youre excited about this role and working at Halter along with your CV and well be in touch!
Please also feel free to check out the careers page for more information on working at Halter and dont forget to follow us on LinkedIn & Instagram.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Manage your pasture, virtually fence and shift your cows, monitor their health and detect heats. All through solar-powered collars and an easy-to-use app. Trusted by over 1000+ farmers.
