Lead Engineer Data Centre Operations

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Summary

The Lead Engineer - Critical Environments supervises and directs operating engineers in installation repair and maintenance of all base building and critical system machinery and equipment. Responsible for supervising the operating team on their shift. Assumes the Chief Engineers responsibilities if the Chief Engineer is not on site.

Principal Duties and Responsibilities

Task will include but not be limited to:

• Supervise and direct maintenance staff on shift and monitor performance of assigned responsibilities.

• Perform and/or direct the performance of all maintenance departmental service requests ensuring that work performed in these areas is accomplished efficiently with a minimum amount of disruption and inconvenience.

• Check malfunctioning equipment and ascertain corrective action required to restore to satisfactory operating condition.

• Provide training and supervision aimed at expanding the capabilities of the operations staff. Specific duties include but not limited to: Demonstrating the proper use and care of tools and instruments giving hands on instruction in basic maintenance safety and troubleshooting procedures recommending relevant outside engineering courses for enrollment and instilling an overall level of professionalism in manner and appearance.

• Supervise and implement the preventative maintenance program. Specific duties include but are not limited to: scheduling of preventative maintenance with a minimum disruption of building services performing and/or delegating preventative maintenance tasks to the appropriately qualified maintenance staff member orders parts and equipment required for repair maintenance and installation of new equipment and facilities and maintains inventory.

• Direct the performance of contracted maintenance work as needed. Specific tasks include but are not limited to: ensuring the timely performance of maintenance contract work overseeing the fulfillment of equipment warrantee obligations by the installer and securing equipment manuals and drawings from the installers/contractors.

• Responsible for maintaining monitoring and performing preventive maintenance and continuous operation of all building systems including: fire/life safety mechanical (HVAC plumbing controls) electrical (lighting UPS PDU generators primary switch gear) emergency backup systems and hot water systems; monitors operation adjusts and maintains refrigeration chilled water and air conditioning equipment; boilers and ventilating and hot water heaters; pumps valves piping and filters; other mechanical and electrical equipment; record readings and make adjustments where necessary to ensure proper operation of equipment. Requires the ability to analyze the operation of various systems determine the cause of any problems/malfunctions and take corrective action as required.

• Comply with departmental policy for the safe storage usage and disposal of hazardous materials. Maintains a clean and safe workplace.

• Ensure the availability of an adequate operating inventory of tools and supplies. Specific duties include but are not limited to: Preparing and submitting purchase-order requests developing sources for stock materials and performing periodic checks for supplies.

• Responsible for the operational management and effective daily leadership and administration of the engineering team with the objectives of safely efficiently and effectively operating machinery and systems in a cost-effective manner.

• The Lead Operating Engineer must ensure the highest level of professionalism while meeting the clients needs and commitment to achieving the goal of 100% uptime throughout the engineering team. Responsible for protecting and improving the value of the clients assets and ensuring that building engineering systems continue to perform their intended function.

• Responsible for overseeing the activities of contractors working within the building either as representatives of the building itself or tenants operating within the buildings.

• Responsible for keeping records of buildings rounds and readings all engineering logs and engineering data sheets.

• Responsible for advance training and notification to all contractors so that they are informed and knowledgeable with respect to the buildings critical functions and the work they are to perform including an incident contact response list.

• Responsible for understanding and complying with emergency escalation procedures.

• Ensure that the CWA (Critical Facility Work Authorization) is a well-understood process among the building staff engineers tenants and contractors who perform work on the buildings critical infrastructure.

• Ensure strict adherence to Critical Awareness Process Technical Bulletins established engineering guidelines processes and procedures.

• Assist Chief Engineer in implementation of Key Performance Indicators (KPIs) and Individual Performance Plans.

• Performs additional job duties as requested.

Supervisory Responsibilities

• Assist Chief Engineers in supervising operating engineers

• Carries out supervisory responsibilities in accordance with the policies enumerated with Jones Lang LaSalle and applicable laws.

• Planning assigning and directing work.

Minimum Requirements:

Education & Experience

• Must have hands-on experience in a data center/critical facility including UPS Systems emergency generators and switch-gear

• High School diploma or GED equivalent

• 5 years related work experience including supervisory experience

• Operating Engineers license (SMA) or equivalent

• Certification as a Universal Technician for CFCs (or within 90 days of employment)

Language Skills

• Demonstrated verbal/written communication skills.

• Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals.

• Ability to read analyze and interpret technical procedures or governmental regulations and codes.

• Ability to write routine reports and correspondence.

• Ability to speak effectively before small groups of tenants or fellow employees.

Other Skill and Abilities

• Working knowledge or the capability of developing proficient knowledge of Microsoft Word Microsoft Excel Outlook and Microsoft Access and any other software packages.

• Must be able to professionally interact with tenants and contractors.

Preferred Requirements:

• Corrigo Experience.

• MCIM / Salesforce Experience.

• Zendesk Experience.

• Service Now Experience.

• Received EPA 608.

• Trained in NFPA70E.

Physical Requirements:

This position will require the following:

• Walking large campus-like settings.

• Frequent walking climbing bending kneeling lifting stooping and working/extending overhead including:

• Lifting a minimum of 50 lbs.

• Climbing stairs and navigating rooftops to access equipment.

• Using ladders up to 30 ft and working from heights.

• Ability to Climb a ladder with a 300-lb weight limit.

• Must be able to work different schedules.

• Must be able to work Holidays.

• Must be able to respond to site emergencies.

Customer Environment Description

• A leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions across the globe. With more than 50 high-performance mission-critical facilities worldwide the company ensures the continued operation of digital infrastructure for nearly 800 customers including approximately 200 Fortune 1000 companies.

• Demanding customer and fast-paced environment serving some of the largest companies in the world.

• JLL operates 40 sites for the customer that includes campuses and individual data centers. We provide operational support including operating engineers chief operating engineers facility managers and regional managers.

• JLL has been supporting the customer since 2021. The relationship has continued to grow as the customers business has grown. We continue to support current locations and assist in establishing new sites across the United States.

• We continue to struggle meeting the KPIs set forth by the customer particularly when it comes to incidents. With an increased focus on training and adequate staffing models we will be able to meet our obligations and exceed expectations. Our goal is to continue a fruitful relationship that allows us to grow with the customer. This will provide many opportunities for our employees and allow our customer to scale their business.

Training

Coming Into Role

During Role

• Trained in NFPA70E

• Experience with engineering in critical environment

• Safety Training

• Corporate/HR Training

• Participate in the Technical Development Program

• People leadership training

• Training on MCIM

• Training on Corrigo

• Training on Zendesk

• Training on ServiceNow

• MOP Management

• Job Hazard Analysis Technical Training

• Base Site Qualifications

• Critical Facility Awareness

Accountabilities and KPIs

Accountability

Associated KPI

Follow and ensure team follows all established guidelines and work rules

Average < 1% downtime due to failure to follow established guidelines and work rules.

Respond to incidents in a timely manner

Average 15 minutes

Respond to tickets in a timely manner

Average 15 minutes

Complete rounds during shift

Average 90% completion rate

Responsibilities To:

Area

Responsibility

Customer

Lead Operating Engineers S4 are responsible for providing exceptional customer service to our direct and indirect customers. This includes but is not limited to:

• Safely operate all equipment and systems.

• Ensure all records/reports are updated and accurate.

• Remain professional at all times.

• Following all policies and procedures maintaining the highest standards.

• Assist in managing team to meet all customer expectations.

Team

JLL operates as one team with every member of the team contributing to the success of the team client and company. Being a good teammate includes but is not limited to:

• Report to shifts on time and ready to perform role to the best your ability.

• Work collaboratively with team to ensure we are meeting the customers needs.

• Escalate safety concerns through appropriate channels and ensure you are working safely.

• Watch out for teammates and stop work if any unsafe conditions arise.

• Assist in managing team in a professional and respectful manner.

• Maintain open communication with the team and ensure to appropriately respond to issues questions or other feedback.

Training

Training is an important part of working at JLL it is essential that every employee takes it seriously. This includes but it not limited to:

• Ensure assigned training is satisfactorily completed on time.

• Seek additional training through JLL and client funded training to upskill or reskill.

• Ensure you are present and ready to learn for all training.

• Support team in their training efforts.

Culture

Every employee is responsible for creating a professional positive and inclusive culture. This includes but is not limited to:

• Work collaboratively and professionally with everyone on site to ensure an inclusive culture.

• Provide feedback to leadership regarding issues questions or improvements.

JLL

Although employees work at the customers location they are employees of JLL and have responsibilities to the company. This includes but is not limited to:

• Understand JLLs mission vision and values and how your role fits into the bigger picture.

Support you will receive:

Area

Support

Safety

JLL is a safety focused company that works to ensure all employees receive the safety support they need. This includes:

• Proper PPE will be provided as required to safely perform work.

• Safety champions and HSSE are available for any safety questions or concerns.

Training

Employees cannot be their best without proper training. We are committed to supporting your training in development which includes:

• We will provide all necessary training for you to do your job safely and effectively.

• You will be given time during your shift to complete all required training.

• Dedicated Training Engineers are available to assess training needs and ensure you are provided with necessary training.

• Qualification cards are used to ensure you are knowledgeable about all site-specific equipment and processes.

• Ability to leverage team knowledge.

• Provide training and experience focused on your growth and development.

Communication

All employees need to have a voice and stay informed. Our commitment to communication includes:

• Open door communication with leadership and corporate functions such as Human Resources.

• Regular communication from the PMO team regarding the account to keep you up to date.

• An environment that appreciates diversity of thought and encourages open communication.

• Receive daily communication about the site team members and upcoming projects.

Team

At JLL employees are one team working toward the same goal. Your team will support you through:

• Two person work efforts to ensure you work effectively and safely.

• Collaborative environment where employees work together to achieve outstanding performance for our customer.

• An inclusive culture where all employees are respectful and professional.

Leadership

Our leaders cannot meet the customers needs without the dedicated and hard-working employees on the account. Leadership is committed to supporting employees by:

• Coaching and development to help you achieve your career goals.

• Regular meetings to discuss issues answer questions and your career goals.

• Provide you with all tools to successfully perform your role and grow.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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