Manager, Strategy and Operations

New York City, NY - USA

Monthly Salary: $ 147000 - 168000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive streamlined technology that helps professionals manage their organization and serve their clients better. Were also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our fieldwe are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.

Our Mission

Filevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale.

Job Summary:

We are seeking a Manager of Strategy & Operations to oversee the operations of our two complementary gig marketplacesDigital Reporting and Transcription. This leader will manage a team of 6 associates ensuring operational excellence scalable processes and a high-quality contractor experience. The Manager will be responsible for driving performance in active digital reporting states ensuring we meet client delivery goals while supporting workforce engagement retention and growth.

For those base in and around New York City this will be a hybrid role 2-3 times in the office.

Responsibilities

Manage and develop a team of 6 Strategy & Operations Associates setting clear goals coaching for performance and running regular team cadences.
Oversee daily operations across two gig marketplaces (Digital Reporting & Transcription) to ensure timely delivery quality standards and client satisfaction.
Lead workforce capacity planning performance management and retention strategies to ensure workforce readiness and reliability.
Monitor and optimize operational metrics including delivery SLAs quality scores churn/retention and workforce engagement. Design test and implement scalable processes to drive continuous operational improvement and contractor experience.
Collaborate with sales and client-facing teams to align on delivery expectations and service quality.
Partner with product and engineering to represent workforce and client needs influencing roadmap priorities and operational tooling.

Qualifications

46 years of experience in operations strategy or marketplace management with at least 2 years in a people management role.
Proven experience building and scaling gig economy or workforce operations.
Strong analytical skills with the ability to interpret data identify trends and make data-driven decisions.
Exceptional communication and relationship-building skills with experience managing both internal teams and external stakeholders.
Track record of process creation optimization and scaling in fast-paced environments.
Nice to have: Prior gig economy operations experience experience with SQL or data analytics or background in court reporting or legal industries.

Compensation Information:$147000 - $168000 base

The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individuals location qualifications education work experience skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevines total compensation package for employees. This position is also eligible for a paid time off policy as well as a comprehensive benefits package.

Cool Company Benefits:

- A dynamic rapidly growing company focused on helping organizations thrive

- Medical Dental & Vision Insurance (for full-time employees)

- Competitive & Fair Pay

- Maternity & paternity leave (for full-time employees)

- Short & long-term disability

- Opportunity to learn from a dedicated leadership team

- Centrally located open office building in Sugar House (onsite employees)

- Top-of-the-line company swag

Privacy Policy Notice

Filevine will handle your personal information according to whats outlined in our.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager