Cisco Telephony Infrastructure Analyst (on-site in either Syracuse or Albany)
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Job Location:
Saint Joseph, MN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Employment Type:
Full timeShift:
Day ShiftDescription:
We are seeking a highly skilled Cisco Unified Communications Engineer to join our team. The ideal candidate will have extensive experience with Ciscos suite of communication and collaboration tools. This role requires a deep understanding of Cisco Call Manager Cisco CER and other essential Cisco technologies.
Responsibilities:
- Design implement and manage Cisco Unified Communications solutions.
- Maintain and troubleshoot Cisco Call Manager Cisco CER Cisco Unity Connection and Cisco Contact Center.
- Utilize Cisco Intelligence Center for contact center reporting and Cisco AQM for call recording.
- Manage Cisco Expressway and Cisco UCS infrastructure.
- Support Cisco WebEx (Jabber Voice).
- Configure and maintain Cisco Unified Border Element and Cisco routers.
- Handle analog gateways and ensure seamless integration with the communication system.
Must Have:
- Cisco Call Manager
- Cisco CER
- Cisco Unity Connection
- Cisco Contact Center
- Cisco Intelligence Center (Contact Center Reporting)
- Cisco AQM (Contact Center call recording)
Nice to Have:
- Cisco Expressway
- Cisco UCS (Computing Infrastructure for Call Manager)
- Cisco WebEx (Jabber Voice)
- Cisco Unified Border Element
- Experience with Cisco Routers
- Experience with analog gateways
- Informacast Advanced / Mobile / Fusion / Paging
- Responder 5
- SIP Trunks
- Cisco Jabber
- Voalte
- Spok Intellidesk
Desired Qualifications:
- Relevant Cisco certifications (e.g. CCNA CCNP CCIE) are highly desirable.
- Strong problem-solving skills and the ability to work independently.
- Excellent communication and teamwork skills.
- pay grade 13 range 75592..0581 Actual compensation will fall within the range but may vary based on factors such as experience qualifications education location licensure certification requirements and comparisons to colleagues in similar roles.
MINIMUM QUALIFICATIONS
- Bachelors degree preferred and a minimum of three (3) to five (5) years of directly related experience with communications infrastructure (network/telephony) equipment and procedures or equivalent combination of education and experience.
- Considerable knowledge or three (3) to five (5) of network infrastructure and/or telephony infrastructure with general knowledge in the other.
- Strong written and verbal communication skills to effectively interact with end users technical staff and vendors of differing professional levels and ability to succeed in an environment of competing priorities.
- Works well with others on project implementation teams.
- Effective and logical troubleshooting skills.
- Ability to meet deadlines and set priorities
- Must possess a personal presence that is characterized by a sense of honesty integrity and caring with the ability to inspire and motivate others to promote the philosophy mission vision goals and values of Trinity Health.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
- Operates in a typical office environment or in infrastructure equipment rooms such as telecommunications closets server rooms data centers or telephone system centers. The areas are typically well-lit temperature-controlled and generally free from hazards. High voltages may be present and caution is an expected behavior.
- Lifting of equipment up to 50 pounds.
- Hearing is needed for extensive telephone and in person communications.
- The environment in which the incumbent will work requires the ability to concentrate meet deadlines work on several projects at the same period and adapt to interruptions.
Our Commitment
Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.
Required Experience:
IC
Key Skills
- Installation Maintenance Repair
- Quality Assurance
- Active Directory
- End user
- Access Points
- Deskside Support
- Infrastructure Development
- Project Management
- Quality Control
- Troubleshoot
- User Accounts
- Desktop
- Setup
- hardware
- Technical Support
About Company
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians caring for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity ... View more
