Technical Success Manager, Partners

What are we looking for

SentinelOne is defining the future of cybersecurity with our autonomous AI-powered platform. We are looking for a passionate and deeply technical Partner Success Manager to join our team and serve as a trusted advisor to our most strategic named partners.

As a Technical Success Manager for named MSSP & IR partners you will hold a pivotal hands-on role responsible for driving the successful adoption integration and optimization of the SentinelOne Singularity XDR platform within our partners service offerings and operations. This is a highly technical role that requires strong architectural understanding operational fluency and a commitment to ensuring our partners can deliver world-class security services to their customers.

What will you do

• Own the Technical Partnership: Serve as the primary technical authority and trusted advisor for a dedicated portfolio of named MSSP & Incident Response partners owning the partnerships overall technical health value realization and success across its entire lifecycle.
• Provide Strategic & Technical Guidance: Deliver professional technical account management through proactive communication strategic advisory and regular service reviews. Provide telemetry-driven insights platform health checks and performance tuning to mitigate risk and optimize deployments.
• Drive Technical Enablement: Lead comprehensive technical onboarding training and enablement to ensure partners are certified and operationally proficient. Design and deliver tailored workshops and presentations both remotely and on-site.
• Champion Partner Support: Act as a dedicated support liaison for your partners ensuring timely resolutions from our support organization. Provide an escalation point to troubleshoot advanced issues and as needed take direct ownership of critical P1 incidents marshalling cross-functional resources to drive them to a successful conclusion.
• Accelerate Platform Adoption: Drive platform innovation by aligning partner use cases with SentinelOnes advanced features API capabilities and automation workflows. Proactively assist partners with the enablement and optimization of modules such as RemoteOps Identity Cloud Workload Security (CWPP/CNAPP) AI SIEM and others.
• Manage Complex Deployments: Guide partners through complex deployments ensuring they can confidently leverage the SentinelOne platform across diverse large-scale and multi-tenant customer environments. While not responsible for agent installation you will provide expert guidance on deployment best practices and troubleshoot issues.
• Be an Internal Advocate: Serve as a critical technical liaison between your partners and internal SentinelOne teams including Product and Engineering. Advocate for partner needs by communicating strategic feedback and influencing product roadmap priorities to ensure their voice helps shape the future of the platform.
• Contribute to Knowledge Sharing: Enhance our internal and partner-facing knowledge base by creating best-practice guides technical documentation and video tutorials based on your experiences and insights.

What skills and knowledge should you bring

• 5 years of experience in a highly technical hands-on partner- or customer-facing role such as Technical Account Manager Solutions Engineer Senior Support Engineer or a similar function within cybersecurity or enterprise SaaS.
• Proven success in managing complex technical relationships with enterprise or strategic partners.
• Knowledge of MSSP business operations SLAs and service delivery best practices.
• Knowledge of Incident Response operations and best practices.
• Deep technical expertise across multiple operating systems (Windows macOS Linux); experience with mobile platforms is a plus.
• Strong grasp of networking and security fundamentals including protocol analysis threat detection endpoint protection (EPP/EDR) and modern Security Operations Center (SOC) workflows.
• Experience designing supporting or managing security solutions in large-scale multi-tenant architectures.
• Proficiency in scripting and automation (e.g. Python PowerShell Bash) to drive efficiency and integration via APIs.
• Exceptional communication and technical presentation skills with experience delivering training workshops or enablement sessions.
• Demonstrated ability to work autonomously and independently making decisive judgments to ensure partner satisfaction and success.
• Strong project and time management skills with the ability to manage multiple technically complex projects and priorities simultaneously even under stress and urgent deadlines.
• A collaborative team-oriented mindset with a passion for sharing knowledge across teams.
• A rapid learner with the capacity to keep pace with a swiftly evolving product portfolio and threat landscape.

What will separate you from other candidates

• Hands-on experience with threat hunting digital forensics or incident response techniques is a strong plus.

Why us

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

• Medical Vision Dental 401(k) Commuter Health and Dependent FSA
• Unlimited PTO
• Industry leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Disability and life insurance
• Employee assistance program
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events including regular happy hours and team building events

Required Experience:

Manager