Back Office Support – Ticketing Executive
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title:Back Office Support Ticketing Executive
Location:Mumbai
Experience Required: 23 years in Air Ticketing / Travel - Backoffice
Key Responsibilities:
- Air Ticket Issuance & Reissuance
- Handle BSP ticket issuance and reissuance on Amadeus.
- Process LCC (Low-Cost Carrier)ticket issuance and reissuance through direct airline websites.
- Manage Group ticket bookingswith accuracy and timeliness.
- Ancillary & NDC Services
- Process ancillary requests including meals seat selection EMD issuance and NDC bookings.
- Rail & Bus Bookings
- Manage issuance of Eurail bus and train ticketsas per customer/travel request.
- Quality & Compliance
- Ensure 100% compliance with standard operating procedures and fare rules.
- Maintain accuracy in pricing issuance and reissuance to avoid ADM (Agency Debit Memo).
- Support back-office processes for ticketing with a focus on error-free delivery.
Desired Candidate Profile:
- Experience: 23 years in travel back-office operations ticketing or related functions.
- Systems Knowledge:Hands-on experience with Amadeus GDSand direct airline portals for LCC.
- Familiarity with group bookings ancillary services EMD issuance and NDC preferred.
- Exposure to handling rail and bus bookings(Eurail domestic/international bus & train).
- Strong attention to detail problem-solving ability and adherence to timelines.
- Good communication skills (email handling & internal coordination).
- Flexible to work in a process-oriented environment with high accuracy standards.
Qualification:
- Graduate / Diploma in Travel & Tourism preferred.
- IATA certification will be an added advantage.
Key Skills
- EMR Systems
- Typing
- Customer Service
- Athenahealth
- HIPAA
- Debits & Credits
- POS
- Microsoft Outlook
- Medical office experience
- Office Experience
- Dental Office Experience
- Phone Etiquette
About Company
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