CX Ops Specialist

Barcelona - Spain

Yearly Salary: EUR 35000 - 40000

Posted on: 27 days ago

Vacancies: 1 Vacancy

Job Summary

Hello!

At Factorial were looking for a new Customer Experience Operations Specialist (CX Ops Specialist) to help us boost the company to the next level.

About us

At Factorial were on a mission to help small and medium businesses (SMBs) automate and elevate their HR processesso they can focus on people not paperwork. With over 1000 employees across 9 markets we serve 100000 users and are one of Europes fastest-growing SaaS companies. Were backed by top-tier investors and proudly headquartered in Barcelona.

We believe in bold goals radical ownership and inclusive collaboration. If youre eager to build impactful campaigns that shape the future of HR tech we want to meet you.

About the Role

Were looking for a CX Ops Specialist to join our growing CX Ops team (Revenue Operations focused).

Youll play a critical role in designing building and maintaining automation systems across all the Customer Experience team (Onboarding Account Management Customer Support Retention and Expansion Consultancy etc).

This includes working with tools like HubSpot and Zapier collaborating with stakeholders across the revenue funnel and supporting the development of scalable cross-functional processes.

This role is perfect for someone structured hands-on and curious someone who loves to solve operational puzzles understands the impact of automations and business growth and thrives in fast-paced environments.

What Youll Do

Execute high-impact automation projects across CX powering the scalability of our CX engine
Work on fast-paced innovative initiatives leveraging the latest technology including AI-powered tools smart integrations and automation orchestration platforms
Design build and optimize workflows using HubSpot Zapier and other platforms driving real-time impact on customer journeys and more
Integrate third-party systems into our ecosystem ensuring seamless data flow and logic across the RevOps tech stack
Evaluate assess and negotiate with key vendors contributing to our tech strategy and tooling roadmap
Monitor automation performance troubleshoot issues and own continuous improvement with a focus on scalability and resilience
Regularly report progress and results directly to Directors and VPs gaining high visibility across the organization
Co-develop our internal CX playbook processes and documentation to scale best practices across teams
Collaborate cross-functionally with RevOps Data and Finance teams to align automation efforts with business goals

What Were Looking For

23 years of experience in a RevOps Marketing Ops Sales Ops or CX Ops environment
Proficiency with HubSpot youve built and optimized automations in both
Basic knowledge of APIs webhooks or tools like Make or Zapier
Strong logical thinking attention to detail and a structured approach to problem-solving
Curiosity about the why behind automation not just the how
Experience working in a fast-paced environment with high stakeholder context-switching
A collaborative mindset and a willingness to jump into hands-on execution
Clear communication skills both in writing and verbally to explain technical concepts to non-technical teams (English and Spanish)

Nice To Have

Advanced knowledge of APIs webhooks or tools like Postman or Make
Experience working in a B2B SaaS company
Understanding of cross-functional GTM processes (e.g. lead lifecycle deal routing customer onboarding)
Familiarity with tools like Jira Notion or Asana for project and workflow management
Familiarity with JavaScript (or similar scripting language) to create custom-coded workflows or automation logic when needed

Our Values

We own it: We take responsibility for every project. We make decisions not excuses.
We learn and teach: Were dedicated to learning something new every day and above all share it.
We partner: Every decision is a team decision. We trust each other.
We grow fast: We act fast. We think that the worst mistake is not learning from them.

Wanna learn more about us Check our website!

Hello!At Factorial were looking for a new Customer Experience Operations Specialist (CX Ops Specialist) to help us boost the company to the next level.About usAt Factorial were on a mission to help small and medium businesses (SMBs) automate and elevate their HR processesso they can focus on people ...