Vice President Customs Brokerage

Long Beach, NY - USA

Monthly Salary: $ 133 - 177

Posted on: 29 days ago

Vacancies: 1 Vacancy

Job Summary

About Toll Group

At Toll we do more than just logistics - we move the businesses that move the world. Our 16000 team members can help solve any logistics transport or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today we support more than 20000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries. We are proudly part of Japan Post

Toll Global Forwarding USA is seeking a dynamic and strategic Vice President Customs Brokerage to lead our U.S. customs operations. This senior leadership role is pivotal in driving the growth of our customs brokerage product ensuring operational excellence and maintaining the highest standards of compliance and audit readiness.

Preferably based at our Long Beach CA headquarters the VP will oversee a national team of customs professionals collaborate closely with sales and operations and serve as the subject matter expert for all customs-related matters.

Why join us

Lead a critical National Product with high visibility and impact.
Be part of a forward-thinking leadership team shaping the future of global trade.
Competitive compensation executive benefits and career growth opportunities.

PRIMARY DUTIES & RESPONSIBILITIES

1. Head of Customs Product Growth & Sales Enablement

Serve as the strategic owner of the Customs Brokerage product across the U.S.
Partner with commercial and sales teams to drive joint go-to-market strategies and revenue growth.
Develop and execute product strategies to expand market share and enhance customer value.
Represent the customs product in customer engagements RFPs and strategic sales initiatives.
Monitor market trends and regulatory changes to identify new business opportunities.

2. Operational Leadership Entry Writing & Customer Satisfaction

Lead mentor and develop a high-performing team of entry writers and customs professionals across multiple locations.
Ensure timely accurate and compliant customs clearance processes.
Drive continuous improvement initiatives to enhance operational efficiency and customer experience.
Implement and monitor KPIs to ensure service excellence and accountability.

3. Compliance & Audit Oversight

Ensure full compliance with U.S. Customs and Border Protection (CBP) regulations and other relevant government agencies.
Oversee internal audits and manage external audits with regulatory bodies.
Develop and maintain robust compliance programs SOPs and training for the customs team.
Serve as the primary liaison with CBP and other regulatory agencies.

JOB REQUIREMENTS

Essential Minimum Qualifications

Bachelors degree in international business Supply Chain Logistics or related field; or equivalent through experience
Valid U.S. Customs Broker License required.
Minimum of 10 years of progressive experience in customs brokerage with at least 5 years in a senior leadership role.
Proven track record of driving revenue growth through product leadership and sales collaboration and P&L ownership.
Deep understanding of U.S. customs regulations HTS classification PGA requirements and trade compliance.
Experience managing geographically dispersed teams.
Demonstrated success in leading audits and implementing compliance frameworks.

Key Skills & Competencies

Strategic thinking with a strong commercial acumen.
Exceptional leadership and team development capabilities.
Strong interpersonal and communication skills; ability to influence at all levels.
Deep knowledge of U.S. import regulations and customs brokerage operations.
Proficiency in customs software platforms (e.g. ACE ABI systems).
Advanced experience with CW1 (CargoWise)
Analytical mindset with a focus on process improvement and operational excellence.
Ability to thrive in a fast-paced dynamic environment.
Experience with AI tools a plus

ESSENTIAL PERSONAL ATTRIBUTES

Energetic with a positive attitude
Self-confidence and holds themselves and others accountable
Strong professional writing and communication skills
Role models the Toll Way including the values which underpin how we achieve our goals: Integrity & Trust - Safety - Continuous Improvement - Teamwork - Being Open & Transparent

PHYSICAL DEMANDS

This position is generally sedentary in nature; it involves sitting most of the time but may involve walking or standing for brief periods of time.
Ability to occasionally lift to 10 lbs. required.
Ability to talk and hear required.
Ability to perform repetitive motions required.
Ability to occasionally move inside the office.
Must be able to remain in a stationary position for x amount of time.
Ability to move or position self to reach lift climb balance stoop and crouch required.
Ability to read PC screens; detect color coding read fine print and/or normal type size print required.
Travel might be required.

Pay Transparency:

In compliance with applicable state and local laws the salary range for this position varies based on the work location. Please review the ranges below:

Group A: 152k $202k Bonus

California New York Washington Illinois Massachusetts Colorado New Jersey Connecticut Hawaii Washington D.C. Oregon Maryland (DC metro area)

Group B: $133k $177k Bonus

Arizona Nevada Texas Florida Pennsylvania Georgia Minnesota North Carolina Virginia Utah Wisconsin Michigan Ohio Indiana Missouri Iowa Kentucky Oklahoma Arkansas Alabama Mississippi Tennessee South Carolina North Dakota South Dakota Nebraska Kansas Louisiana West Virginia New Mexico Idaho Montana Wyoming

Note: Our pay groups are based on an internal geographic compensation framework that reflects regional market data and cost factors. Candidates will be informed of their applicable group during the recruitment process.

These ranges represent the minimum and maximum salary the employer reasonably expects to pay for this position based on the location where the work will be performed. Final compensation will be determined based on geographic location experience qualifications and other job-related factors.

Remote Work Considerations: If the position allows remote work the salary range applicable to the employees home location will apply.
Internal Transfers/Promotions: For current employees seeking internal transfers or promotions the salary range for the new position will be provided in accordance with applicable laws.
Benefits and Other Compensation: A general description of benefits and other compensation offered for the role is available upon request. Toll offers all full-time employees paid vacation sick time floating holiday time health benefits life insurance & personal accident insurance and 401k with company match.

What moves you

At Toll you can help play a vital role in delivering what matters. From food fuel medicine and rescue services we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach our 16000 people bring a passion for progress. We collaborate in friendly caring teams supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you our customers and our world further.

Are you excited about this role but are concerned you dont meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll we value a diverse inclusive and authentic workplace so if youre interested in this role but your past experience doesnt align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages ethnicities genders and abilities.

To find out more about us visit

You must be entitled to work in United States of America and be prepared to undertake pre-employment checks including a criminal history check and medical.

Required Experience:

Exec

About Toll GroupAt Toll we do more than just logistics - we move the businesses that move the world. Our 16000 team members can help solve any logistics transport or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today we support more than 20000 ...