Sr. Process Improvement Consultant

Overview

Leverage your technical expertise and passion for process improvement to identify define manage and deliver transformational improvements. The Senior Process Improvement Consultant is a master practitioner and leader within the internal-consultant model responsible for driving and facilitating advanced process improvement initiatives mentoring colleagues and leading the development of new service offerings.

Responsibilities

• Lead Service Offerings: Deliver design launch and continuously improve new process improvement services such as kaizen events and innovation sprints ensuring alignment with organizational goals and best practices.
• Consulting & Mentorship: Serve as a lead consultant on complex projects providing expert guidance coaching and mentorship to other team members fostering a culture of continuous learning and skill development.
• Process Design & Reengineering: Independently lead the analysis modeling and redesign of complex business processes leveraging advanced tools and techniques to deliver measurable improvements.
• Community of Practice Engagement: Actively participate in and help shape the cross-divisional Community of Practice sharing knowledge facilitating workshops and driving adoption of process improvement methodologies.
• Stakeholder Management: Build consensus and influence stakeholders at all levels advocating for process improvement initiatives and facilitating buy-in for transformational change.
• Continuous Improvement: Champion a culture of continuous improvement identifying opportunities implementing solutions and measuring impact.
• Quality Assurance: Ensure adherence to process standards and procedures providing leadership in compliance and best practices.

Requirements

• 5 years of experience with business process improvement
• Experience with Agile Lean and DevOps methodologies
• Strong documentation and diagramming skills
• Ability to think strategically and plan and implement collaboratively
• Strong sense of accountability for the success of the team and a passion for delivering value
• Experience proactively escalating issues to appropriate levels of management
• Demonstrated knowledge of business analysis skills including process and data-driven analysis experience using common industry frameworks
• Ability to document and analyze complex business processes using process modelling tools such as Microsoft Visio or LucidChart
• Strong facilitation skills to elicit requirements from various personalities across the organization including senior executives
• Proven experience driving consensus across multiple stakeholders from different business functions
• Excellent verbal and written communication skills to work effectively with business stakeholders team members and management
• Ability to understand technical jargon and communicate it in laypersons terms
• Flexible and adaptive reacting to project adjustments and alterations promptly and efficiently
• Ability to effectively prioritize and execute tasks independently
• Experience successfully championing change through advocacy collaboration and communication
• Bachelors in business management strategy or a related field

Recommended Qualifications

• Training experience or certifications in Lean Six Sigma or Business Process Management (BPM)
• Training or direct experience with cross-functional process improvement initiatives
• Experience leading cross-functional teams including extended business partners and third-party vendors
• Exposure to enterprise architecture frameworks and methodologies
• Experience directly leading organizational change management activities
• Project Management (PMI) Agile/Scrum training/experience
• Training and/or direct experience with business analysis skills as described in the Agile Extension of the BABOK
• Knowledge of UX/UI principles
• Knowledge of enterprise architecture and business architecture frameworks (TOGAF BIZBOK)
• Experience with ITIL processes
• Experience with ServiceNow (ITSM ITBM ITOM CMDB and related tools and practices)
• Experience working in functional areas such as product development product management or professional services in a software development company

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Required Experience:

Senior IC