The Gritti Palace, Venice Front Desk Intern

The Gritti Palace a Luxury Collection Hotel part of Marriott International is currently looking for a Front Desk Intern.

It is a full-time internship (40-hour working week made of 8 hours per 5 days and 2 days off).

What we offer

• Professional career progression at international level in 9000 Marriott hotels
• Learning and development opportunities online on the job and in class
• Experienced management & motivated and engaging colleagues
• Charity events Wellbeing activities and voluntary work in the community of Venice through the TakeCare program
• Canteen service
• 550 monthly reimbursement

What you will do

The purpose of the Internship is to give the Trainee an overview of the Company and Hotel organization and understand the role of the different departments

Within the specific department the Trainee will shadow and actively support the Tutor in order to acquire professional skills. At the end of the internship program the Trainee will be able to:

Build a strong knowledge of Hotel structure and service standards

Supply guests with directions and information regarding the property and the surroundings

Rooming guest providing information about hotel facilities and ensuring guests are satisfied

Process guest check-ins by confirming reservation details in collaboration with the Tutor

Answer record and process all guest calls messages requests questions or concerns

Liaising with Housekeeping and Maintenance to check rooms status and report any issue

Liaising with other departments (F&B Sales and Reservations)

Complying with the daily check list of the front office team

Follow Standard Operating Procedures and the brand guidelines

What were looking for

Bachelor/Master Degree in Hospitality

Fluent written and spoken English and Italian

Passion for luxury hospitality

Team Work Flexibility Customer Service Orientated

Positive outlook and outgoing personality

Welcome to our family

As a world-class leader in the travel industry theres no better place to make your mark. If you have the natural ability to communicate and enjoy working with others we welcome you to join our global family. Here you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities growth opportunities and the chance to meet people from all corners of the globe.

Youre welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know youre important to us. Youll make an impact in your role and for that youll be appreciated and valued.

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